Dr. Sheila Osbourne-Grant
Berwyn Heights
Summary
Dynamic co-owner and licensed clinical professional counselor with a proven track record at S.A.F.E. Counseling Services, LLC. Excelled in small business operations and customer relations, significantly improving client satisfaction. Skilled in teaching and strategic planning, adept at supervising interns across various levels, and driving business development with innovative therapy programs and cultural competence. Passionate and accomplished Co-Owner with track record of success in business development, customer service and team building. Possesses entrepreneurial spirit, deep understanding of market trends, and keen eye for growth opportunities. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
4
4
years of professional experience
Work History
Co-Owner Private Mental Health Practice
Self
06.2020 - Current
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Improved customer satisfaction ratings by consistently delivering services.
- Oversee financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Board approved supervisor in the state of Maryland.
- Supervise counseling interns at undergraduate, graduate and doctoral levels.
- Teaches social worker interns, counseling; or, nursing interns counseling theories.
- Teaches interns Electronic Health Record (EHR)
Licensed Clinical Professional Counselor
S.A.F.E. Counseling Services, LLC
05.2020 - Current
- Developed group therapy programs addressing topics such as anger management, stress reduction, and emotional regulation for enhanced client support.
- Integrated cultural competence into counseling sessions, ensuring sensitivity to diverse client backgrounds and needs.
- Provided crisis intervention services during emergencies, deescalating situations and connecting individuals with appropriate resources.
- Reduced symptoms of anxiety and depression in clients by utilizing mindfulness techniques and relaxation exercises.
- Educated clients on the importance of self-care strategies like exercise, nutrition, sleep hygiene, and social support networks for optimal mental health functioning.
- Supervised trainee counselors in the delivery of high-quality clinical services while adhering to professional standards and ethical guidelines.
- Supported clients'' personal growth with goal setting, action planning, and progress monitoring.
Education
Ph.D. - Advanced Studies in Human Behavior
Capella University
Minneapolis, MN12.2020
Master of Arts - Community Counseling
Argosy University
Arlington, VA08.2012
Bachelor of Science - Psychology
University of Maryland University College
College Park09.2008
Skills
- Small business operations
- Customer Relations
- Policy and procedure implementation
- Teaching
- Records Management
- Operations Management
- Business Development
- Strategic Planning
Timeline
Co-Owner Private Mental Health Practice
Self
06.2020 - Current
Licensed Clinical Professional Counselor
S.A.F.E. Counseling Services, LLC
05.2020 - Current
Ph.D. - Advanced Studies in Human Behavior
Capella University
Master of Arts - Community Counseling
Argosy University
Bachelor of Science - Psychology
University of Maryland University College
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