Duane Gasque
Pikesville
Summary
Resourceful professional in technology support, known for high productivity and efficient task completion. Possess specialized skills in troubleshooting, software installation, and network configuration. Excel at communication, problem-solving, and adaptability, ensuring seamless tech support experiences.
Overview
1
1
year of post-secondary education
8
8
years of professional experience
Work History
IT Technician
Elite Tek Network
Baltimore
07.2025 - Current
- Installed and configured hardware and software for various client systems.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Troubleshot network issues and provided timely technical support to users.
- Resolved hardware issues including replacing parts as necessary.
- Assisted in the setup of servers and networking equipment on-site.
- Maintained inventory of IT equipment and ensured proper asset management.
Tax Administrative Coordinator
A1Taxperts
Nottingham
01.2019 - Current
- Coordinated client appointments and ensured timely documentation for tax services.
- Assisted in preparing tax documents and organizing client records for filing.
- Implemented office policies to improve workflow and maintain compliance with regulations.
- Provided support in training new staff on office procedures and software tools.
- Managed office supplies and maintained inventory levels for efficient operations.
Logistics Specialist
Amazon
Baltimore
02.2023 - 07.2025
- Coordinated logistics operations across multiple warehouse locations.
- Coordinated and monitored the transportation of goods between warehouses, customers, vendors, and other locations.
- Streamlined shipping processes to improve efficiency and accuracy.
- Managed inventory levels using advanced tracking systems.
- Implemented best practices for safe handling of goods in transit.
- Utilized software programs to track shipments from origin to destination.
- Assisted in troubleshooting any problems that may arise during the delivery process.
Education
Security Plus A - Cyber Security
Doula IT
Parkville, MD 01.2026 - 07.2026
Skills
- Technical support
- Network troubleshooting
- Hardware installation
- Software configuration
- Network security
- Data encryption
- Attention to detail
- Customer service
- Effective communication
Timeline
Security Plus A - Cyber Security
Doula IT
01.2026 - 07.2026
IT Technician
Elite Tek Network
07.2025 - Current
Logistics Specialist
Amazon
02.2023 - 07.2025
Tax Administrative Coordinator
A1Taxperts
01.2019 - Current