Dumitru Voitic
Chisinau
Summary
Dynamic customer service professional with a proven track record at MGH Ground Handling, excelling in conflict resolution and ensuring customer satisfaction. Adept at documenting information and addressing client concerns, I foster positive experiences and enhance operational efficiency through effective communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Agent Înregistrare Pasageri Și Bagaje
MGH Ground Handling
07.2024 - Current
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
Agent Înregistrare Pasageri Și Bagaje
FlyOne
07.2023 - Current
Agent Înregistrare Pasageri Și Bagaje
Handling
07.2021 - 10.2023
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
Receptionist
SRL “PerunLux”
09.2018 - 09.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Managed multiple tasks and met time-sensitive deadlines.
Education
Low
Institutul Științe Penale Și Criminologie Aplicata
Chisinau05.2018
Radioelectrotehnic -
“Colegiul Politehnic Bălți”
Balti05.2016
10 Classes -
Liceul Teoretic “Nicolae Casso”
Chiscareni2012
Skills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Problem-solving
- Customer complaint resolution
- Documenting information
- Ensuring customer satisfaction
- Critical thinking
- Flexible schedule
- Conflict resolution
- Polite communication skills
Languages
Russian
Bilingual or Proficient (C2)
English
Intermediate (B1)
Timeline
Agent Înregistrare Pasageri Și Bagaje
MGH Ground Handling
07.2024 - Current
Agent Înregistrare Pasageri Și Bagaje
FlyOne
07.2023 - Current
Agent Înregistrare Pasageri Și Bagaje
Handling
07.2021 - 10.2023
Receptionist
SRL “PerunLux”
09.2018 - 09.2021
Low
Institutul Științe Penale Și Criminologie Aplicata
Radioelectrotehnic -
“Colegiul Politehnic Bălți”
10 Classes -
Liceul Teoretic “Nicolae Casso”
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