Dunia Benavides
Germantown,MD
Summary
Results-driven managerial professional with track record of optimizing operational efficiency and leading teams to success. Recognized for fostering collaborative environment and delivering consistent results. Adept at navigating dynamic business challenges through strong problem-solving and communication skills.
Overview
3
3
years of professional experience
Work History
Assistant General Manager
Planet Fitness
04.2023 - Current
- Mentor and motivate team members to achieve business goals.
- Analyze customer feedback data to identify areas of improvement and develop solutions.
- Assisted team members on improving performance to maintain facility BER, Tour and Info call above 90%
- Manage budget implementations, hiring process, employee reviews, training, schedules, payroll and all other operational tasks of club.
- Established new methods for team members to increase consistency and efficacy of club daily tasks.
- Reduced and monitored budget to ensure maximized profit.
- Observed each employee's individual strengths and weaknesses, initiated mentoring program to improve areas of opportunity.
Team Lead
Planet Fitness
05.2022 - 04.2023
- Trained new team members by relaying information on company procedures.
- Responsible for inventory, PO Log, ordering supplies for club, following up with members on after hours issues.
- Assisted General Manager with Paycom duties such as schedules, punch requests, performance reviews and new hire procedure.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards and House of Values.
- Established open and professional relationships with team members to achieve quick resolutions for various issues
Education
High School Diploma -
Northwest High School
Germantown, MD06.2011
Skills
- CPR Certified
- Fluency in Spanish and English
- Highly organized
- Staff training and Development
- Time Management
- Problem Resolution
- Cost and budget management
- Marketing promotions
- Operations management
Timeline
Assistant General Manager
Planet Fitness
04.2023 - Current
Team Lead
Planet Fitness
05.2022 - 04.2023
High School Diploma -
Northwest High School
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