Durrell Scott
Windsor Mill
Summary
Retail Specialist with over 2 years of experience in high-volume customer service, specializing in Apple products. Proven ability to simplify complex technology concepts for customers, enhancing user experience and satisfaction. Demonstrated calmness and efficiency in fast-paced environments, contributing to team success and customer loyalty.
Overview
2
2
years of professional experience
Work History
Server
The Cheesecake Factory
Towson
05.2025 - Current
- Cultivated welcoming, people-first experiences for high volumes of guests through attentive service.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Resolved customer concerns calmly and efficiently to ensure positive outcomes.
- Balanced speed, accuracy, and professionalism during peak hours while collaborating with team members.
Server
Olive Garden
Arundel Mills
12.2024 - 08.2025
- Ensured friendly, consistent service aimed at building trust with returning customers.
- Clarified guest needs through effective communication to provide accurate recommendations.
- Upheld high service standards while remaining composed in a fast-paced environment.
- Prepared dining area by thoroughly cleaning tables and chairs for new customers.
- Maximized sales by promoting desserts, appetizers, and specialty drinks.
Retail Sales Associate
Champs Sports
Arundel Mills
12.2023 - 08.2024
- Facilitated customer product selection by identifying needs and explaining features clearly.
- Utilized strong product knowledge to drive sales and enhance customer engagement.
- Operated point-of-sale systems, ensuring accurate transaction processing and inventory management.
- Guided customers in selecting athletic gear and footwear, aligning choices with preferences.
Education
Bachelor of Science - Computer Science, Cybersecurity
Towson University
Towson, MD12.2029
Skills
- IOS
- MacOS
- Apple ecosystem familiarity
- Device setup
- Troubleshooting
- Basic technical support
- Hardware fundamentals
- Software fundamentals
- Networking basics
- TCP/IP
- OSI
- Ethical hacking labs
- Cybersecurity fundamentals
- Customer engagement
- Relationship building
- Clear communication
- Non-technical communication
- Problem resolution
- Sales support
- Product explanation
- Team collaboration
- Fast-paced environments
- Point of sale (POS) system operations
- Sales techniques
- Strong work ethic
- Data entry
- Upselling techniques
- Persuasion skills
- Market awareness
Projects Technical Development
Technical Skill Development, TryHackMe, Actively completes hands-on labs focused on ethical hacking, system fundamentals, and troubleshooting concepts. Build technical confidence and problem-solving skills applicable to entry-level technical support and Apple device assistance.
Additional Information
Strong interest in Apple products, user experience, and people-centered technology support. Actively developing technical skills alongside customer service experience. Available for training, certifications, and continued skill growth
Timeline
Server
The Cheesecake Factory
05.2025 - Current
Server
Olive Garden
12.2024 - 08.2025
Retail Sales Associate
Champs Sports
12.2023 - 08.2024
Bachelor of Science - Computer Science, Cybersecurity
Towson University