Dustin Roberts
Aberdeen
Summary
Dynamic leader with expertise in operations management and strategic planning, formerly at DG Reserve. Enhanced customer satisfaction by 40% through innovative team training and development. Proven track record in fostering teamwork and improving efficiency, leveraging strong problem resolution and relationship-building skills to drive continuous improvement and achieve organizational goals.
Overview
9
9
years of professional experience
Work History
General Manager
DG Reserve
09.2022 - Current
- Oversaw daily operations, ensuring efficient workflow and adherence to quality standards.
- Implemented cost-control measures, enhancing budget management and resource allocation.
- Led team training initiatives, improving staff performance and operational effectiveness.
- Developed strategic plans to increase customer satisfaction and loyalty metrics.
- Analyzed market trends, adjusting service offerings to meet evolving customer demands.
- Fostered a culture of continuous improvement through feedback mechanisms and performance evaluations.
- Developed and implemented strategies to increase sales and profitability.
- Formulated policies and procedures to streamline operations.
Extended Care Tech Manager
Ashley Addiction Treatment
08.2019 - 09.2022
- Led operational initiatives to enhance patient care delivery and improve overall service quality.
- Developed and implemented streamlined processes for efficient resource allocation and scheduling.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Increased patient satisfaction scores by 40%.
- Coordinated staff training programs to ensure compliance with industry standards and best practices.
- Oversaw budget management, identifying cost-saving opportunities while maintaining service excellence.
- Facilitated interdepartmental collaboration to enhance communication and workflow efficiency across teams.
- Analyzed performance metrics to drive continuous improvement in healthcare services offered.
- Mentored junior staff, fostering professional development and promoting a culture of teamwork.
Lead Extended Care Technician
Ashley Addiction Treatment
06.2018 - 08.2019
- Provided compassionate care to patients, ensuring comfort and emotional support during treatment.
- Assisted clinical staff in implementing individualized treatment plans for optimal patient outcomes.
- Monitored patient behavior and vital signs, reporting changes to nursing staff promptly.
- Educated patients on coping strategies and recovery resources, enhancing their engagement in treatment.
- Collaborated with multidisciplinary teams to coordinate comprehensive care strategies for patients.
- Documented patient progress in electronic health records accurately.
- Trained new staff on care protocols and operational procedures.
Extended Care Technician
Ashley Addiction Treatment
04.2017 - 06.2018
- Developed and maintained accurate patient records, ensuring compliance with healthcare regulations and standards.
- Maintained a clean and organized work environment, contributing to overall safety and hygiene standards.
- Monitored vital signs and reported any abnormalities to nursing staff, promoting prompt medical intervention when necessary.
- Responded rapidly during emergency situations, effectively following established protocols in collaboration with the healthcare team.
- Developed rapport with long-term patients, fostering trust through consistency in quality care provision.
- Improved patient satisfaction by addressing concerns and answering questions in a timely manner.
- Enhanced patient comfort by providing attentive and compassionate care.
- Actively participated in handoff reports between shifts to ensure continuity of care for each patient.
- Provided emotional support to patients and their families, fostering a positive healing environment.
Education
Associate of Science - Psychology
Harford Community College
Bel Air, MD05-2021
High School Diploma -
Kent Island High School
Stevensville, MD05-2007
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Training and development
- Relationship building
- Staff management
- Strategic planning
- Staff training/development
- Staff supervision
- Goal setting
- Employee scheduling
- Effective leader
- Time management
Timeline
General Manager
DG Reserve
09.2022 - Current
Extended Care Tech Manager
Ashley Addiction Treatment
08.2019 - 09.2022
Lead Extended Care Technician
Ashley Addiction Treatment
06.2018 - 08.2019
Extended Care Technician
Ashley Addiction Treatment
04.2017 - 06.2018
Associate of Science - Psychology
Harford Community College
High School Diploma -
Kent Island High School