DWAYNE HARRIS II
California
Summary
Associate with 4 years of experience excelling in business growth and customer service. Demonstrates expertise in merchandising, product launches, and campaign management, utilizing strong communication and leadership skills to drive brand visibility and loyalty. Passionate about leveraging creative problem-solving and strategic thinking to enhance customer relations and achieve outstanding results.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
4
4
years of professional experience
Work History
Real Estate Sales Consultant
INSIGHTDGM INVESTMENT & CONSULTING
10.2024 - Current
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Stay knowledgeable on latest innovations and technological advancements through continuous training.
- Respond to telephone and in-person requests for information.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Advertise client properties through websites, social media, and real estate guides.
- Write listings detailing and professionally highlight property features to increase sales chances.
- Generated leads for sales and rental properties through cold calls and referrals.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
Brand Associate
Old Navy
09.2023 - Current
- Processed cashier transactions quickly and accurately, driving brand loyalty programs.
- Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
- Completed floorsets, filled floor, and rang up customers.
- Executed signage and markdown processes to meet productivity and pricing standards.
- Arranged new merchandise with signage and appealing displays to encourage customer sales.
- Placed styles, sizes and colors of product on sales floor to maintain availability for customers.
- Achieved daily sales goal by cross selling and promoting additional products and services.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Tracked key performance indicators to measure success of campaigns.
- Managed campaigns for various clients that consistently exceeded sales goals.
- Generated reports to support development and implementation of marketing plans.
Sales Consultant
DGM Realty Investments & Consultants, LLC
09.2020 - 10.2024
- Answer phone calls, emails, and other requests, notifying brokers of important details
- Contact and follow up with pre-qualified leads to assess real estate wants and needs
- Assist with open houses and broker events by scheduling, resourcing, and following up
- Utilize database to keep track of customer records
- Input data in CRM to inform real estate agents of client communications and developments
- Provide potential home buyers with information about the local housing market
- Offer suggestions to improve process workflow or enhance customer satisfaction
- Research information about properties, communities, schools, and amenities to answer client questions
- Create and maintain spreadsheets to support real estate matters
- Coordinate efforts to negotiate property sales between buyer and seller, or listing agent, to achieve desired results
- Edit documents created by others to check for correct spelling and grammar, ensure that company format policies were followed, and recommend revisions
- Keep up with marketing on social media platforms
Brand Associate
Yogibo
09.2020 - 12.2020
- Arranged and displayed merchandise to promote sales
- Placed special orders, submitted online orders or contacted other stores to find desired items
- Watched for and recognized security risks and thefts
- Was responsible for supporting the sales process in retail locations
- Received merchandise from Yogibo warehouses
- Prepared deliveries back to the Yogibo warehouse
- Brought merchandise to the store location from stock areas, stock shelves, and help staff with merchandising
- Added price tags to merchandise
- Rung sales on the POS, calculating discounts, determining the bill, and taking payments
- Wrapped or bag merchandise for customers
- Assisted customers with carry out, as needed
- Kept the showroom clean and orderly
- Followed all company policies and procedures
- Engage customers, drive sales, and enhance loyalty through personalized service
- Contribute to a positive work environment by respecting all customers and colleagues
- Educate customers on loyalty programs, boosting brand loyalty and customer retention
- Utilize suggestive selling techniques to increase sales and customer satisfaction
- Maintain organized workspaces to ensure efficient operations and customer experience
Education
SOCIAL SCIENCE - Social Science prep courses
University of Maryland Global Campus
Adelphi, MD03-2026
ASSOCIATE DEGREE - SOCIAL SCIENCES
Howard Community College
Columbia, MD05.2024
ASSOCIATE DEGREE - GENERAL STUDIES
Howard Community College
Columbia, MD05.2023
HIGH SCHOOL DIPLOMA - undefined
Atholton High School
Columbia, MD05.2020
Skills
- Active listening
- Communication
- Computer skills
- Customer service
- Interpersonal skills
- Leadership
- Time management
- Merchandising
- Product launches
- Brand awareness
- Customer relations
- Business growth
- Marketing
- Sales
- Campaign management
- Negotiation expertise
- Marketing techniques
- Business consultant
- Presenting
- Real estate development
- Lender relations
- Traditional marketing
- Excellent communicator
- Office reception
- Digital marketing
- Financial planning
- Client-oriented
Awards
- Honor Roll Student
- Dean's List
Timeline
Real Estate Sales Consultant
INSIGHTDGM INVESTMENT & CONSULTING
10.2024 - Current
Brand Associate
Old Navy
09.2023 - Current
Sales Consultant
DGM Realty Investments & Consultants, LLC
09.2020 - 10.2024
Brand Associate
Yogibo
09.2020 - 12.2020
ASSOCIATE DEGREE - SOCIAL SCIENCES
Howard Community College
ASSOCIATE DEGREE - GENERAL STUDIES
Howard Community College
HIGH SCHOOL DIPLOMA - undefined
Atholton High School
SOCIAL SCIENCE - Social Science prep courses
University of Maryland Global Campus
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