Dylan Sees
Elkton
Summary
With a proven track record at Apple Auto Mitsubishi, I excelled in enhancing dealership revenue and customer satisfaction through expert negotiation and problem-solving skills. Leveraging customer service and team leadership, I successfully implemented CRM tools and streamlined sales processes, significantly improving loan approval rates and fostering a positive work environment.
Overview
11
11
years of professional experience
Work History
Sales Manager F&I Manager
Apple Auto Mitsubishi
10.2023 - Current
- Leveraged eLeads, CDK, Vincue,KBB and other resources to drive new and used car sales.
- Provided guidance on trade-in evaluations, ensuring accurate appraisals that benefited both customers and the dealership''s bottom line.
- Increased dealership revenue by developing and implementing effective sales strategies.
- Fostered a positive work environment by promoting teamwork, open communication, and ongoing professional development opportunities for staff members.
- Streamlined sales process with the integration of CRM tools, resulting in improved lead tracking and follow-up procedures.
- Established strong relationships with lenders, negotiating competitive rates for customers and improving loan approval rates.
- Implemented new strategies for upselling F&I products, leading to increased profits without sacrificing customer satisfaction.
- Streamlined processes for loan applications, resulting in faster approvals and increased customer satisfaction.
- Improved customer satisfaction by effectively explaining financing options and ensuring a transparent process.
- Managed all aspects of contract preparation, ensuring accuracy and compliance with state regulations.
- Evaluated credit applications and provided recommendations for approval or denial based on thorough risk assessments and financial analysis, ensuring responsible lending practices were followed consistently.
- Developed customized financing solutions tailored to each customer''s unique needs, resulting in higher close rates and satisfied clients.
- Maintained strict adherence to state laws regarding consumer disclosures and regulatory compliance practices throughout all transactions conducted within the F&I department.
- Ensured the highest level of ethical standards were maintained within the department, safeguarding both the dealership''s reputation and customer trust.
- Worked closely with other departments to resolve any issues that arose during the sales process, maintaining a seamless experience for customers.
Automotive Sales Associate
Apple Auto Mitsubishi
03.2020 - 10.2023
- Closed deals efficiently by guiding buyers through paperwork processes, ensuring accuracy of information provided, and answering any questions along the way.
- Enhanced customer experience by promptly addressing concerns, resolving issues efficiently, and providing exceptional service throughout the sales process.
- Built strong customer relationships through attentive listening, understanding their needs, and providing tailored recommendations.
- Negotiated trade-in values fairly while balancing customer satisfaction with dealership profitability objectives.
- Utilized CRM software to track interactions with clients, manage follow-ups, and optimize overall sales strategy execution.
- Negotiated purchase prices and explained sales, warranty, and optional products.
Automotive Technician
Apple Auto Mitsubishi
12.2016 - 03.2020
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
Automotive Technician
Ray's Auto
03.2014 - 11.2016
- Leveraged eLeads, CDK, Vincue,KBB and other resources to drive new and used car sales.
- Provided guidance on trade-in evaluations, ensuring accurate appraisals that benefited both customers and the dealership''s bottom line.
- Increased dealership revenue by developing and implementing effective sales strategies.
- Fostered a positive work environment by promoting teamwork, open communication, and ongoing professional development opportunities for staff members.
- Streamlined sales process with the integration of CRM tools, resulting in improved lead tracking and follow-up procedures.
- Established strong relationships with lenders, negotiating competitive rates for customers and improving loan approval rates.
- Implemented new strategies for upselling F&I products, leading to increased profits without sacrificing customer satisfaction.
- Streamlined processes for loan applications, resulting in faster approvals and increased customer satisfaction.
- Improved customer satisfaction by effectively explaining financing options and ensuring a transparent process.
- Managed all aspects of contract preparation, ensuring accuracy and compliance with state regulations.
- Evaluated credit applications and provided recommendations for approval or denial based on thorough risk assessments and financial analysis, ensuring responsible lending practices were followed consistently.
- Developed customized financing solutions tailored to each customer''s unique needs, resulting in higher close rates and satisfied clients.
- Maintained strict adherence to state laws regarding consumer disclosures and regulatory compliance practices throughout all transactions conducted within the F&I department.
- Ensured the highest level of ethical standards were maintained within the department, safeguarding both the dealership''s reputation and customer trust.
- Worked closely with other departments to resolve any issues that arose during the sales process, maintaining a seamless experience for customers.
Education
High School Diploma -
Egg Harbor Township High School
Egg Harbor Township, NJ06-2010
Skills
- Customer service
- Team leadership
- Decision-making
- Problem-solving
Timeline
Sales Manager F&I Manager
Apple Auto Mitsubishi
10.2023 - Current
Automotive Sales Associate
Apple Auto Mitsubishi
03.2020 - 10.2023
Automotive Technician
Apple Auto Mitsubishi
12.2016 - 03.2020
Automotive Technician
Ray's Auto
03.2014 - 11.2016
High School Diploma -
Egg Harbor Township High School
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