Dymetria (Mimi) McGruder
Frederick
Summary
Hi! I'm Mimi and I am looking to transition into another Local atmosphere that aligns more with my Creative, Family-oriented, and Community values. Although, I come with an assortment of experiences and unique qualities; my first love is Customer Relations and Merchandising.❤️
Overview
27
27
years of professional experience
3
3
years of post-secondary education
Work History
Front-End Lead
Common Market 85
FREDERICK
2024.07 - Current
- Provide direction to cashiers and coop stewards regarding breaks
- Train employees on the register functions(POS System) and FE duties
- Resolve Owner/Customer complaints and issues
- Ensure coverage at registers depending on customer flow
- Assign different Front End tasks to Cashiers & Coop Stewards
- Exceptional customer service
- Keep the lines of communication open amongst my cashiers, departments, and management
- Motivate all employees to sign the community up for ownership and ask for donations during the times we were supporting other small businesses
- Responsible for getting tills ready in the morning before store open
- Visual Merchandising
- Count tills at the end of the night
- Opened & Closed Front End
- Responsible for doing the Deposit & keeping the house bank balanced
- Bank runs & change orders using Brinks
- Report incorrect pricing, labels, and inconsistencies to our Category Dept
- Utilize computer with different programs & software
- I decorate for different holidays and seasons to build morale and bring the love💓
- I create our table centerpieces with our products to increase revenue and to market our products
- Answer Phones
- Carts
- Overrides at registers (Coupons)
- Redeem rain checks, calculate percentages, etc
- Demonstrate Leadership
- Builds rapport to elevate our customers shopping experience
- Responsible for upkeep and cleanliness for the Front End, Bathrooms, and Office
- Provide attentive and friendly service
- Support the Co-ops core value
Cashier
Common Market 85
Frederick
2022.07 - 2024.07
- Greet and invite my customers to check out
- Determine what's needed to assist them
- Exceptional customer service and customer relation skills
- Operate register receiving cash, check, EBT, WIC, and credit card transactions
- Maintain an accurate and balanced till
- Assist my Manager & Front-End Leads with opening/closing tasks
- Stocking & Down-Stocking
- Build rapport with the owners, customers, and employees to help build community and one-ness among us
- Front face so that items are easily accessible
- Help other departments stock, front, face, and tag items (change over)
- Resolve owner/customer complaints and issues on a cashier level
- Support new employees by getting them acclimated and comfortable at the front end
- Assist in training new employees on the register(POS System) and all FE tasks
- Flexible schedule (come in early, stay late, shift changes)
- Adapt quickly to changes, and move with a sense of urgency
- Complete daily FE tasks (fold/stock towels, tape batteries, check for expired items, run carts, restock bags, etc)
- Promote Ownership!
- BOOST MORALE
- Write up special orders, contact customers via text/email/call to let them know their order has arrived
- Get supplies for FE
- Refill paper towels, toilet paper, and soap dispenser for our bathrooms
- All opening/closing FE duties/tasks (I'm an opening/closing cashier)
- Assisted customers with product inquiries and recommendations.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Customer Service, Cashier, & Self Checkout
Walmart Monocacy
2017.12 - 2020.10
- Greet customers and provide great customer service
- Enhance relations through friendly, knowledgeable, and positive communication with customers
- Used point-of-sale system for accurate purchase totals
- Accepted cash, credit, check, EBT, WIC
- Accepted, processed, and cashed checks (personal check & traveler's checks
- Processed tax exempt
- Printed money orders using Money Gram and Western Union
- Trained new team members on cash register operations and customer service
- Delivered high level customer service by listening and engaging our customers
- Verified customer age requirements for all tobacco products
- Learned roles of other departments to provide coverage and keep store operational
- Upheld consistent visual merchandising standards
- Assisted with sending and receiving money
- Responded promptly to customer's inquiries, needs, and problems
- Answered questions
- Reported pricing discrepancies to Supervisors and Managers
- Handled large amounts of cash and balanced cash drawers daily
- Used suggestive selling techniques to promote add-on sales, Walmart credit card, and warranties
- Processed refunds and exchanges for worn, damaged, and broken merchandise
- Inventory control
- Issued store credit
- Restocked merchandise
- Online pick up and layaway
- Activated gift cards, money cards, pre-paid cards
- Processed claims
- All front end operations
Customer Service / Money Center, Cashier, and Jewelry
Walmart Guilford
2016.11 - 2017.10
- Greet Customer and provide customer service
- Accept cash, check, EBT, WIC, and credit card payments
- Process and cash personal checks and traveler's checks
- Assisted in other departments to provide coverage
- Helped customers find specific products and answered questions
- Processed refunds and exchanges
- Used suggestive selling techniques to promote Walmart credit card, warranties, and add-ons
- Trained new team members on cash register operations, stocking procedures, and customer service
- Checked expired dates and redeemed coupons
- Processed money orders through Money Gram
- Answered telephones to assist customers and used intercom system
- Resolved customer complaints and issues
- Assisted customers with sending/receiving money via Money Gram and Western Union
- All front end operations
- Stock registers with products and pamphlets
- Be personable and sell jewelry
- Change watch batteries and bands
- Take out links in watches
- Explained and sold jewelry warranties
- Set up displays and merchandise in jewelry department
- Kept jewelry stocked, priced, and zoned the department
- Special ordered jewelry
- Assisted with ring sizing
Legal Secretary/ Paralegal
Miami-Dade County State Attorney's Office
Miami-Dade County
2010.08 - 2011.05
- Coordinated and scheduled meetings and telephone conferences
- Greeted victims/witnesses and took them to court and depositions
- Supported 3 Asst State Attorney's along with my Division Chief
- Prepared, set motions, filed orders with my Judicial Assistant at the courthouse
- Composed and revised legal documents, letters, depositions, and court documents
- Drafted letters, prepared legal documents for Attorney's and court personnel
- Processed summonses, subpoenas, and complaints
- Made arrangements for legal documents to be delivered to clients, witnesses, and court officials
- Maintained and revised master calendar to coordinate meetings for my Attorney's
- Updated information such as: subpoenas for trial, hearings, and witness lists
- Filed faxed and copied
- Set State depositions, pre-filed & pre-trial conferences
- Assist my victims/witnesses with their case
- Assisted with applications for sealing and expungement
- Acted as liaison between victim/witnesses, private Attorney's, court personnel, and my Attorney's
- Interacted with Private Attorney's, Public Defender's office, Court Personnel, and Law Enforcement Officers daily
- Made phone calls to different municipalities to obtain crime scene reports, lab reports, and latent reports
- Arranged transportation to/from for victims and witnesses
- Multi-task and answered phone calls
- Picked up and distributed mail throughout my division
Receptionist/Mailroom Clerk
Miami-Dade County State Attorney's Office
Miami-Dade County
2008.05 - 2010.08
- Responsible for keeping a visitor's log on every individual that entered the State Attorney's Office
- Answered and directed incoming calls using a multi-line telephone system (9 line switchboard)
- Delivered administrative support to team members by making copies, sending faxes, organizing documents, and rearranging schedules
- Checked civilians, private attorney's, and police officer's in and out on the calendar for their pre-filing appointments
- Handled conference room scheduling, collaborating with Private Attorney's via phone/email
- Screened and verified visitors for identification credentials to maintain security of personnel and office environment
- Greeted and directed civilians, victim/witnesses to appropriate divisions and units
- Maintained calm attitude and demeanor while de-escalating civilians and victim witnesses during crisis situations
- Issued, gathered, and inspected intake forms to confirm correct signatures and information
- Interacted with all personnel inside the State Attorney's Office, Courts, Public Defender's Office, and an assortment of municipalities
- Multi-tasked and problem solved
- Forwarded sealing and expungement paperwork to proper departments
- Reserved deposition rooms for Private Attorney's
- Closed the reception unit
Vendor/Field Representative
Handleman Music
2003.08 - 2007.01
- Provided customer service and merchandised music in Best Buy, Walmart, Sears, Kmart, and Circuit City
- Commuted daily to 6 stores throughout Northern VA
- Stocked and alphabetized all music in each store
- Cross merchandised music and set up displays based on demographics
- Conducted inventory control and made special orders in multiple stores
- Was a team player
- Moved with urgency when order music and signage during peak times, such as: holiday's, concerts, book signings etc
- Being adaptable when unexpected
- Studied traffic flow patterns to promote sales in each of my stores
- Utilized POS systems to analyze data, manage inventory, manage my stores locations, order music, etc
- Complied data for my District Manager & Regional Manager
- Discuss promotions and merchandise with Store Managers
- Ordered & Printed out labels, tags, signage, and posters
- Managed purchase orders, my time sheet, and expense sheet
- Worked very closely with store managers & receiving clerk
- Administrative work
- Provided customer service to public and performed all clerical duties
- Sorted incoming mail, and operated mail processing equipment
- Performed all clerical duties in the mailroom
Customer Service Rep/Repair Technician
Talk.com
2000.06 - 2003.01
- Answered inbound customer calls and responded to inquiries
- Registered customers for telephone service
- Documented customer information in customer database
- Researched resolutions and responded back to customers via phone/email as follow up
- Assisted customers with making payments and establishing payment plans
- Upheld quality control policies and procedures to increase customer satisfaction
- Provided great service to new and long standing customers by being attentive and listening closely to their concerns
- Helped customers open accounts and make deposits
- Processed customer payments by entering credit card information into the system
- Assisted customers with no dial tone, voicemail issues, interference, static and intermittent dial tones
- Handled transfer of service requests(transferring their phone service from one location to another)
- Helped customer troubleshoot, to determine if issue was premise, or company related
- Scheduled service/repair technician to handle site specific concerns/issues
Customer Service, Shift Manager, Assistant Manager
Specs Music
1998.11 - 2002.01
- Greeted and provided customer service
- Processed returns and exchanges of merchandise
- Sold music
- Answered and assisted telephone calls from customers
- Set up events for CD signings and appearances with music artists
- Upsold promotions
- Operate cash register
- Alphabetized organized and stocked music
- Put together displays
- Cross merchandised products and placed special orders for customers
- Open and closed store
- Hired, trained, and terminated employees
- Delegated daily tasks to employees
- Mentored staff to enhance skills using hands on and motivational leadership
- Collaborated with Store Manager and District Managers to develop strategies for achieving our sales and profit goals
- Created schedules, work flows and shift coverage to meet business needs
- Maintained inventory
- Completed inventory audits to identify losses and project demand
- Initiated inventory control measures to manage, replenish stock, maintain cost levels, and meet customer demand
- Lead employee performance evaluations
- Assisted staff with resolving complex customer issues
- Worked with music labels and vendors
- Managed all aspects of store operations in absence of my Store Manager
Education
Associate of Applied Science - Paralegal Studies
Everest University
Miami-Dade County, FL 2008.01 - 2011.01
Diploma -
Miami Norland High School
Skills
- Creative & Open-Minded
- Friendly & Engaging
- Growth Mindset
- Wonderful Customer Service Skils
- Organized & Enjoy Merchandising
- Problem Solving & Resolution
- Community Oriented & Welcoming
- Interpersonal yet Professional
- Stylish😁
- Leadership & Motivational
- Teachable & Accountable
- Level-Headed & Calm
Volunteer Experience
Miami Dade-County State Attorney
-Office, 05/08, 05/11, Hurricane Awareness & Prepare, Fingerprinting, Sealing & Expungement, Miami Rescue Mission
Common Market
-Bring a Broom Event 4/25
Mulch, Clean Up, Sweep Downtown Frederick
Profile
Dymetria (Mimi) McGruder, 305-506-5083, cadenze08@yahoo.com, 1318 David Lane, Frederick, MD, 21701
Timeline
Front-End Lead
Common Market 85
2024.07 - Current
Cashier
Common Market 85
2022.07 - 2024.07
Customer Service, Cashier, & Self Checkout
Walmart Monocacy
2017.12 - 2020.10
Customer Service / Money Center, Cashier, and Jewelry
Walmart Guilford
2016.11 - 2017.10
Legal Secretary/ Paralegal
Miami-Dade County State Attorney's Office
2010.08 - 2011.05
Receptionist/Mailroom Clerk
Miami-Dade County State Attorney's Office
2008.05 - 2010.08
Associate of Applied Science - Paralegal Studies
Everest University
2008.01 - 2011.01
Vendor/Field Representative
Handleman Music
2003.08 - 2007.01
Customer Service Rep/Repair Technician
Talk.com
2000.06 - 2003.01
Customer Service, Shift Manager, Assistant Manager
Specs Music
1998.11 - 2002.01
Diploma -
Miami Norland High School