Dymonde Norman
Glen Burnie
Summary
Professional administrative expert prepared to excel in executive support roles. Skilled in managing calendars, organizing meetings, and ensuring seamless office operations. Reliable team player with focus on achieving results and adapting to dynamic work environments. Proficient in communication, problem-solving, and maintaining confidentiality.
Overview
10
10
years of professional experience
Work History
Executive Administrative Assistant
Bowie State University
08.2022 - Current
- Coordinated executive schedules, ensuring seamless operations and time management efficiency.
- Streamlined communication between departments, enhancing collaboration and project execution.
- Developed organizational systems to improve document management and retrieval processes.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
- Managed budgets and expenses, maintaining financial records for accurate reporting and analysis.
- Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
- Spearheaded special projects, driving innovative solutions to complex challenges.
Senior Program Project Administrative Assistant
National Academy of Sciences
02.2022 - 08.2022
- Ensured prompt resolution of issues by liaising with appropriate internal departments or external partners when required.
- Optimized knowledge sharing within the team by maintaining a well-organized electronic filing system accessible to all relevant parties involved in a particular project endeavor.
- Contributed to continuous process improvement initiatives aimed at enhancing overall team productivity and effectiveness in handling various project tasks.
- Collaborated with cross-functional teams to ensure seamless coordination of tasks and resources.
- Assisted Project Manager in tracking budget expenditures and identifying areas for cost optimization.
- Contributed to successful project delivery by creating comprehensive meeting minutes and action item lists for prompt follow-up.
- Monitored project progress using advanced tracking tools, enabling informed decision-making for management personnel.
Administrative Assistant
Maryland State Police
10.2021 - 02.2022
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Operations Administrator
Together Health
05.2021 - 10.2021
- Served as a liaison between employees and upper management, addressing concerns promptly to maintain a positive work environment.
- Evaluated current operational practices and suggested improvement strategies.
- Enhanced communication between departments through regular meetings, reports, and updates.
- Supported Operations team by handling all administrative tasks.
- Maintained accurate records related to financial transactions or personnel information ensuring confidentiality at all times.
- Collaborated with various teams to develop cross-functional solutions for operational challenges.
- Consistently met deadlines under high-pressure situations demonstrating strong multitasking abilities.
- Managed inventory levels effectively, reducing waste and optimizing resource utilization throughout the organization.
- Represented company to vendors, municipal customers and other external stakeholders across county lines.
- Provided answers to customer questions via phone and email, typically within 1 hour.
Administrative Assistant
Too Blessed To Be Stressed Catering
10.2015 - 05.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Education
Bachelor of Science -
University of Maryland Global Campus
01-2028
Skills
- Office management
- Customer service
- Information confidentiality
- Travel coordination
- Executive support
- Expense reporting
Timeline
Executive Administrative Assistant
Bowie State University
08.2022 - Current
Senior Program Project Administrative Assistant
National Academy of Sciences
02.2022 - 08.2022
Administrative Assistant
Maryland State Police
10.2021 - 02.2022
Operations Administrator
Together Health
05.2021 - 10.2021
Administrative Assistant
Too Blessed To Be Stressed Catering
10.2015 - 05.2021
Bachelor of Science -
University of Maryland Global Campus