Dymonde Norman
Glen Burnie
Summary
Administrative expert with extensive experience in executive support roles. Proficient in calendar management, meeting organization, and optimizing office operations. Strong communication and problem-solving skills, ensuring confidentiality and reliability in high-volume environments. Demonstrated ability to manage supplies, paperwork, and project needs efficiently.
Overview
10
10
years of professional experience
Work History
Administrative Assistant III
Bowie State University
Bowie
08.2022 - Current
- Coordinated executive schedules to improve time management and operational efficiency for multiple executives.
- Scheduled appointments efficiently, maximizing executive time and minimizing conflicts or cancellations.
- Processed expense reports and reconciled invoices, enabling executives to prioritize high-impact responsibilities.
- Reviewed and prioritized incoming communications based on urgency for executive action.
- Streamlined inter-departmental communication, fostering collaboration and ensuring timely execution of projects.
- Developed organizational systems for efficient document management and retrieval processes.
- Managed office supply inventory, reducing waste while ensuring availability.
- Maintained budgets and financial records, supporting accurate reporting and informed decision-making.
Senior Program Project Administrative Assistant
National Academy of Sciences
02.2022 - 08.2022
- Collaborated with cross-functional teams to ensure seamless coordination of tasks and resources.
- Monitored project progress using advanced tracking tools, enabling informed decision-making for management personnel.
- Assisted Project Manager in tracking budget expenditures and identifying areas for cost optimization.
- Resolved issues efficiently by liaising with internal departments and external partners, facilitating smoother project execution.
- Supported process improvement initiatives that aimed to enhance team effectiveness in managing project tasks.
- Enhanced knowledge sharing within the team by maintaining an organized electronic filing system accessible to all project stakeholders.
- Contributed to successful project delivery by creating comprehensive meeting minutes and action item lists for prompt follow-up.
Administrative Assistant
Maryland State Police
10.2021 - 02.2022
- Managed multi-line phone system, routing calls, delivering messages, and greeting visitors to ensure seamless communication.
- Provided customer service by promptly responding to client inquiries, effectively addressing concerns, and fostering strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Improved document organization through systematic file maintenance and archiving of outdated records to optimize retrieval.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Operations Administrator
Together Health
05.2021 - 10.2021
- Evaluated operational practices and proposed targeted improvement strategies to enhance efficiency.
- Facilitated communication between departments through regular meetings and updates, ensuring alignment on operational goals.
- Collaborated with various teams to develop cross-functional solutions for operational challenges.
- Managed inventory levels effectively, reducing waste and optimizing resource utilization throughout the organization.
- Liaised between employees and upper management, promptly addressing concerns to foster a positive work environment.
- Consistently met deadlines under high-pressure situations demonstrating strong multitasking abilities.
- Represented company to vendors, municipal customers and other external stakeholders across county lines.
Administrative Assistant
Too Blessed To Be Stressed Catering
10.2015 - 05.2021
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Handled multi-line phone system, efficiently routing calls, delivering messages, and greeting visitors to support communication flow.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Ensured confidentiality of sensitive information by following privacy policies and implementing secure filing systems to protect data integrity.
- Managed office supply inventory, proactively ordering items to maintain stock levels and prevent workflow disruptions.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Education
Bachelor of Science - Human Resources Management
University of Maryland Global Campus
Hyattsville, MD01-2028
Skills
- Office administration
- Office management
- Executive support
- Calendar management
- Travel coordination
- Document management
- Budget tracking
- Expense reporting
- Documentation and reporting
- Project management
- Customer service
- Information confidentiality
Timeline
Administrative Assistant III
Bowie State University
08.2022 - Current
Senior Program Project Administrative Assistant
National Academy of Sciences
02.2022 - 08.2022
Administrative Assistant
Maryland State Police
10.2021 - 02.2022
Operations Administrator
Together Health
05.2021 - 10.2021
Administrative Assistant
Too Blessed To Be Stressed Catering
10.2015 - 05.2021
Bachelor of Science - Human Resources Management
University of Maryland Global Campus