TOLANI S. MATHEWS
Randallstown,MD
Summary
Results-driven Service Coordinator with solid background in coordinating and managing service operations. Possessing proven track record in effective scheduling, dispatching personnel and managing inventory for optimal performance and customer satisfaction. Highly organized, team-oriented professional with exceptional communication skills.
Overview
18
18
years of professional experience
Work History
SERVICE COORDINATOR
Service Coordination Inc
01.2019 - Current
- Advocate for and assist individuals in advocating on their own behalf
- Assist individuals in identifying life goals and specific preferences
- Recommend supports and services to help individuals achieve their goals
- Coordinate Individual Plan specifying preferences, supports and, services for each assigned individual
- Locate and coordinator services
- Provide technical support and direct assistance in locating services to include resolving crises
- Monitor identified supports and services to determine individual’s satisfaction with services, quality of services and, addressing concerns as necessary.
TurnAround Inc
05.2022 - 12.2022
- A 26-week program for domestic violence offenders that emphasizes accountability and the development of healthy relationship skills
- The Abuse Intervention Program (AIP) confronts what is often a lifelong pattern of thinking, rationalization, denial, and behaviors that lead to violence and other forms of intimate partner abuse
- Review several AIP service models and curriculum
- Compile them into one tailored program and present it to the program director
- Facilitate AIP group sessions, evaluate consumers readiness for completion, conduct and evaluation and provide feedback to the local Department of Human Services about the consumers participation in the program
- Attend trainings and conferences to stay abreast on new state policies and procedures
- Then implement them into the current curriculum.
Case Manager Intern
Nexus, Family Healing
01.2021 - 08.2021
- Support and reinforce trauma-informed therapeutic treatment plan of clients by coordinating internal and external resources and activities, along with effectively supporting family involvement and family care coordination and maintaining records for assigned case load of clients
- Participate with coworkers as a team on implementation of trauma-informed, strengths-based treatment plans and therapeutic services
- Conduct reviews on current policies and procedures and provide recommendations
- Review current budget and create grant proposals to procure more funding sources.
CHILD CARE/MENTAL HEALTH WORKER
Silver Springs/Martin Luther School
01.2015 - 01.2019
- Participates in the development/implementation of treatment plans and report progress at team reviews, individual service plan meetings, and other meetings
- Writes daily progress notes on assigned children that specifically connected to the treatment plan document of each child under care
- Monitors the effectiveness of treatment services and participate in team decisions on ways to modify/implement the treatment plan to best meet the needs of the child
- Encourages each child to develop controls and sense of adequacy from repeated successes, concrete achievements and approval
RESOURCE PARENT SUPPORT SPECIALIST
Turning Points for Children
01.2015 - 01.2019
- Conducts approximately 200 - 400 reviews of eligible foster/kinship parent applications; Certifies through home visits approximately 200 – 400 foster/kinship homes per year
- Conducts full reviews of Pennsylvania Foster Care System guidelines to assess home and physical location
- Completes financial reviews including, wage review, budget worksheets, review of family bills, to make final determination; Creates a full family profile/biography for each family to be certified
- Recommends state waivers to The Commonwealth of Pennsylvania Department of Human Services Bureau of Children and Family Services in special circumstances
CUA CASE MANAGER
Turning Points for Children
01.2014 - 01.2015
- Managed a caseload of 18 families (up to 30 at risk children) through the life of the case
- Conducted interviews and home investigations with the families requiring agency services, placement, and temporary shelter
- Developed service/treatment plans with social, behavioral, medical, and/or psychological services, goals, and objectives
- Planned appropriate placement for at risk children and children facing imminent danger in the home
SERVICE COORDINATOR
01.2010 - 01.2014
- Carried a case of 15 children, in treatment foster care, until they reached permanency
- Visited the foster home regularly to ensure continued health and safety and oversaw family visits
- Coordinated all service needs, including those concerning physical and behavioral health
- Coordinated mental health services, including outpatient therapy and medication management
- Developed treatment plans and behavior management interventions
- Also, provided supportive counseling as needed
- Provided training for treatment foster parents and kept their home in compliance ongoing throughout the length of the case
PA MENTOR, Therapeutic Support Staff
01.2009 - 01.2010
- Assisted in child developing, age-appropriate, self-management skills
- Worked collaboratively with all team members to ensure the service plan was meeting the child’s needs
- Supported caregivers by providing therapeutic structure and limits for the child by modeling appropriate behavioral intervention plans
- Implemented a behavioral intervention plan; maintained daily logs of behavioral progress and relayed information to other staff
- Ensured all documentation progress were completed legibly and professionally and were submitted
COUNSELOR AIDE
Roxbury Treatment Center
01.2006 - 01.2009
- Provided direct patient care and facilitated group therapy sessions
- Responsible for a safe and therapeutic milieu, crisis intervention and activity logs of daily living
- Gained knowledge of therapeutic relationship processes, limit setting and behavior management, crisis management with aggressive behaviors and CPR/First Aid training
Education
Bachelor of Arts - Sociology
Shippensburg University
Shippensburg, PA05.2009
Master - Social Work
Widener University
Chester12.2022
Skills
- Conflict Resolution
- Relationship Building
- Decision Making
- Strategy Implementation
- Interpersonal Communication
- Research Analysis & Reporting
- Project Coordination & Management
- Group Facilitation
- Accurate Recordkeeping
- Client Advocacy
- Service monitoring and evaluation
- Proficiency in Office programs
Timeline
TurnAround Inc
05.2022 - 12.2022
Case Manager Intern
Nexus, Family Healing
01.2021 - 08.2021
SERVICE COORDINATOR
Service Coordination Inc
01.2019 - Current
CHILD CARE/MENTAL HEALTH WORKER
Silver Springs/Martin Luther School
01.2015 - 01.2019
RESOURCE PARENT SUPPORT SPECIALIST
Turning Points for Children
01.2015 - 01.2019
CUA CASE MANAGER
Turning Points for Children
01.2014 - 01.2015
SERVICE COORDINATOR
01.2010 - 01.2014
PA MENTOR, Therapeutic Support Staff
01.2009 - 01.2010
COUNSELOR AIDE
Roxbury Treatment Center
01.2006 - 01.2009
Bachelor of Arts - Sociology
Shippensburg University
Master - Social Work
Widener University
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