Summary
Overview
Work History
Education
Skills
Timeline
Generic

Earvin Langham

Ft. Washington

Summary

Dedicated automotive technician with several years in service and repair. Friendly and upbeat professional enthusiastic about automotive work. Focused on satisfying customers, supporting team and meeting shop targets by applying superior work ethic, mechanical knowledge and excellent customer service skills.

Friendly automotive technician commended for attentively listening to customers and quickly finding solutions to issues. Detailed individual with several years of hands-on experience inspecting, repairing and maintaining vehicles. Versed in replacing dysfunctional parts and providing proper estimates for repair work.

Resourceful Automotive Technician highly productive in completing tasks efficiently. Specialize in diagnostics, repair techniques, and vehicle maintenance with strong problem-solving abilities. Skilled in time management, teamwork, and adaptability to ensure peak performance in fast-paced environments. Excel at utilizing technical knowledge and interpersonal skills to deliver exceptional service.

Skilled automotive repair professional with a solid history of success working on both domestic and import vehicles. Competent in locating problems and performing timely, accurate repairs. Offering several years in the field and a hardworking, reliable nature.

Great problem-solver with strong background as qualified professional. Knowledgeable about different automotive systems, parts and typical problems. Brings proven abilities in locating sources of faults and completing quality repairs.

Overview

9
9
years of professional experience
2012
2012
years of post-secondary education

Work History

Customer Service Supervisor

LONGTERM FINANCIAL SERVICES
Fort Washington
07.2010 - 11.2017
  • Collaborated closely with upper management on projects involving new initiatives or improvements within the department.
  • Implemented programs designed to increase employee engagement within the team.
  • Recruited qualified personnel when needed for open positions within the department.
  • Evaluated employee performance reviews based on specific criteria set forth by management.
  • Maintained accurate records of customer interactions for future reference.
  • Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
  • Communicated regularly with other departments regarding any changes in policy or procedure that may affect customers.
  • Identified areas of improvement in the customer service process and developed strategies to address them.
  • Conducted regular team meetings with customer service staff to discuss issues or changes in policies and procedures.
  • Analyzed feedback from customers to identify trends in order to improve the overall quality of services provided by the department.
  • Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
  • Ensured all customer inquiries were handled in accordance with company standards and regulations.
  • Created reports on daily, weekly, monthly basis related to customer service activities.
  • Provided guidance and support to junior customer service representatives, including coaching and mentoring.
  • Assisted in developing training materials for new hires as well as existing employees.
  • Trained new customer service representatives on company policies and procedures.
  • Developed policies and procedures for handling incoming calls, emails, complaints, returns, refunds.
  • Assisted customers with product inquiries and resolving complaints promptly and professionally.
  • Supervised and trained customer service staff to ensure excellent customer service delivery.
  • Performed quality assurance audits on completed transactions by reviewing recordings of phone conversations between customers and agents.
  • Monitored phone calls to provide feedback and coaching.
  • Addressed customer inquiries to increase customer satisfaction ratings.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Assessed team member performances by delivering one-on-one coaching to promote better service.

Automotive Electronics Specialist

International Automotive
Clinton
07.2015 - 07.2016
  • Created preventive maintenance programs to ensure the proper functioning of all electronics systems.
  • Performed troubleshooting and repairs to electronic equipment using multimeters, oscilloscopes, logic analyzers and other test instruments.
  • Analyzed system failures to identify root cause issues related to hardware design or software programming errors.
  • Documented work orders detailing component replacements, repairs or upgrades performed on various pieces of electronics equipment.
  • Conducted quality assurance inspections on all repaired or upgraded electronic components and assemblies.
  • Installed, tested and maintained a variety of electronic components such as transistors, resistors, capacitors and integrated circuits.
  • Assisted in the development of new designs by researching the latest technologies available in the market.
  • Developed detailed maintenance plans for electronic systems and equipment in accordance with manufacturers' specifications.
  • Led customers to designated aisles and shelves for specified items.
  • Demonstrated product features by employing knowledge of technology and gadgets.
  • Kept pricing information current and informed customers of promotions and discounts.
  • Packed electronic items and warranty cards in original packaging.
  • Displayed products in units and attached corresponding information.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Maintained current store, product, and promotional knowledge to drive consistent sales.
  • Worked with off-site locations to find desired items for customers.
  • Engaged positively with each customer, providing professional, and polite support for sales and service needs.
  • Assisted in inventory management, including stock checks, reordering, and receiving shipments.
  • Utilized point-of-sale systems to manage transactions and generate sales reports for management review.
  • Participated in team meetings to discuss sales strategies, performance goals, and customer service improvements.
  • Processed sales transactions efficiently, including cash handling, credit card processing, and issuing receipts.
  • Assisted customers in selecting and purchasing electronic products based on their needs and specifications.
  • Searched store inventory system to determine whether requested products were available.
  • Provided expert advice on the latest electronic devices, including features, benefits, and usage.
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
  • Maintained cleanliness and orderliness of the sales floor, ensuring a pleasant shopping environment.

Small Tire Technican

Sullivans Goodyear
Ft. Washington
07.2008 - 06.2009
  • Cleaned wheel rims before installing new tires to ensure proper adhesion of new rubber.
  • Maintained inventory levels of supplies needed for daily operations.
  • Tested batteries, brakes, shocks, struts, suspension systems, exhausts system components and other parts related to tire installation process.

Education

AUTOMOTIVE TECHNICAN - AUTOMOTIVE TECHNOLOGY

Lincoln College of Technology
Columbia, MD
07.2015 - 07.2016

COLLISION REPAIR TECHNICAN - COLLISION REPAIR/CUSTOM AIRBRUSHING

NASHVILLE AUTO DIESEL COLLEGE
Madison, TN
04.2010 - 06.2011

FRIENDLY HIGH SCHOOL
Ft. Washington, MD

Skills

  • Customer relationship management
  • Employee training
  • Policy development
  • Performance evaluation
  • Communication strategies
  • Quality assurance
  • Conflict resolution
  • Process improvement
  • Escalated issue resolution
  • Customer satisfaction enhancement
  • Analytical thinking
  • Relationship building
  • Team building and leadership
  • Customer service
  • New hire training
  • Customer relations
  • Training development
  • Workflow coordination
  • Team leadership
  • Research and due diligence
  • Time management
  • Handling escalations
  • Work prioritization
  • Goal attainment
  • Empathy and patience
  • Continuous improvement
  • Problem-solving

Timeline

Automotive Electronics Specialist

International Automotive
07.2015 - 07.2016

AUTOMOTIVE TECHNICAN - AUTOMOTIVE TECHNOLOGY

Lincoln College of Technology
07.2015 - 07.2016

Customer Service Supervisor

LONGTERM FINANCIAL SERVICES
07.2010 - 11.2017

COLLISION REPAIR TECHNICAN - COLLISION REPAIR/CUSTOM AIRBRUSHING

NASHVILLE AUTO DIESEL COLLEGE
04.2010 - 06.2011

Small Tire Technican

Sullivans Goodyear
07.2008 - 06.2009

FRIENDLY HIGH SCHOOL

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Earvin Langham