Summary
Overview
Work History
Education
Skills
Timeline
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Ebenezer Manhyia

Towson

Summary

I am a student at Towson University, Class of 2027, majoring in Information Technology. I am eager to engage in opportunities that will help me learn, gain experience, and grow within my field. I am a hardworking individual who is ready to dedicate the time, effort, and commitment needed to excel and become a leader in the industry.

Overview

3
3
years of professional experience

Work History

Sales Associate

Finish Line
Hagerstown
06.2023 - 12.2024
  • Tracked sales performance metrics to identify trends in market place.
  • Handled customer complaints in a professional manner.
  • Developed promotional strategies to increase sales volume.
  • Provided accurate information about products, prices and services.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Processed credit card transactions quickly and securely.

Package Handler

FedEx
Hagerstown
03.2023 - 09.2023
  • Inspected packages for damages or defects and recorded any issues found.
  • Stacked boxes onto pallets in an efficient manner.
  • Organized packages according to type, size, destination, and other specifications.
  • Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
  • Followed safety procedures when operating heavy machinery such as forklifts and pallet jacks.
  • Maintained a clean work environment by removing debris from the loading dock area.
  • Disposed of debris and hazardous materials properly to avoid contamination.
  • Assisted in loading delivery trucks with prepared packages.
  • Examined and inspected containers, materials, and products to meet packing specifications.
  • Maintained clean and organized work area, adhering to safety standards.

Sales Associate

Bruster's Real Ice Cream
Hagerstown
06.2022 - 07.2023
  • Tracked sales performance metrics to identify trends in market place.
  • Handled customer complaints in a professional manner.
  • Developed promotional strategies to increase sales volume.
  • Conducted inventories on a regular basis to track stock levels.
  • Provided accurate information about products, prices and services.
  • Processed credit card transactions quickly and securely.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Used technology resources to assist customers in locating and selecting items.

Education

Information Technology

Towson University
Baltimore, MD
05-2027

Skills

  • Technical support
  • Network troubleshooting
  • Customer service
  • Communication skills
  • Problem solving
  • Time management
  • Team collaboration
  • Problem-solving skills
  • Technical writing
  • Proofreading expertise
  • Comprehension strategies
  • Clarity in explanations
  • Exceptional grammar
  • Brainstorming techniques
  • Editing proficiency
  • Clear communication
  • Error correction
  • Flexible working hours

Timeline

Sales Associate

Finish Line
06.2023 - 12.2024

Package Handler

FedEx
03.2023 - 09.2023

Sales Associate

Bruster's Real Ice Cream
06.2022 - 07.2023

Information Technology

Towson University
Ebenezer Manhyia