Ebenezer Manhyia
Towson
Summary
I am a student at Towson University, Class of 2027, majoring in Information Technology. I am eager to engage in opportunities that will help me learn, gain experience, and grow within my field. I am a hardworking individual who is ready to dedicate the time, effort, and commitment needed to excel and become a leader in the industry.
Overview
3
3
years of professional experience
Work History
Sales Associate
Finish Line
Hagerstown
06.2023 - 12.2024
- Tracked sales performance metrics to identify trends in market place.
- Handled customer complaints in a professional manner.
- Developed promotional strategies to increase sales volume.
- Provided accurate information about products, prices and services.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Maintained cleanliness of store environment including floors, windows, displays.
- Processed credit card transactions quickly and securely.
Package Handler
FedEx
Hagerstown
03.2023 - 09.2023
- Inspected packages for damages or defects and recorded any issues found.
- Stacked boxes onto pallets in an efficient manner.
- Organized packages according to type, size, destination, and other specifications.
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Followed safety procedures when operating heavy machinery such as forklifts and pallet jacks.
- Maintained a clean work environment by removing debris from the loading dock area.
- Disposed of debris and hazardous materials properly to avoid contamination.
- Assisted in loading delivery trucks with prepared packages.
- Examined and inspected containers, materials, and products to meet packing specifications.
- Maintained clean and organized work area, adhering to safety standards.
Sales Associate
Bruster's Real Ice Cream
Hagerstown
06.2022 - 07.2023
- Tracked sales performance metrics to identify trends in market place.
- Handled customer complaints in a professional manner.
- Developed promotional strategies to increase sales volume.
- Conducted inventories on a regular basis to track stock levels.
- Provided accurate information about products, prices and services.
- Processed credit card transactions quickly and securely.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Engaged customers in friendly, professional dialogue to determine needs.
- Helped customers find specific products, answered questions, and offered product advice.
- Used technology resources to assist customers in locating and selecting items.
Education
Information Technology
Towson University
Baltimore, MD05-2027
Skills
- Technical support
- Network troubleshooting
- Customer service
- Communication skills
- Problem solving
- Time management
- Team collaboration
- Problem-solving skills
- Technical writing
- Proofreading expertise
- Comprehension strategies
- Clarity in explanations
- Exceptional grammar
- Brainstorming techniques
- Editing proficiency
- Clear communication
- Error correction
- Flexible working hours
Timeline
Sales Associate
Finish Line
06.2023 - 12.2024
Package Handler
FedEx
03.2023 - 09.2023
Sales Associate
Bruster's Real Ice Cream
06.2022 - 07.2023
Information Technology
Towson University