Eber Parada Maldonado
Germantown,MD
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating. Proficient in using all modern computer operating systems. Dedicated to applying a multi-industry background in Law, Aviation, Business, and Administration in order support the ALPA mission to promote and champion all aspects of aviation safety throughout all segments of the aviation community.
Overview
6
6
years of professional experience
1
1
Certification
Work History
General Manager of Operations
Carmens Italian Ice
04.2024 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed administrative systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new locations.
- Served as a trusted advisor to the company owner on matters related to operational performance, strategic planning, and organizational development, as we expanded into new markets across DC, MD, and VA
- Promoted use of multichannel communication strategies, automated chat and social messaging.
- Assisted in operational needs and served as a point of contact for 8 new locations.
- Streamlined administrative processes by implementing efficient organizational systems and reducing paperwork. Through modern online applications.
Administrative Operations Specialist
NIH Bldg. 49 Central Animal Facility
06.2023 - 04.2024
- Maximized sound operations and continually reviewed administrative functions for potential process improvements.
- Collaborated with cross-functional teams to complete projects on time and within government budget constraints.
- Maintained inventory of office supplies and equipment, reducing costs through effective resource management.
- Handled sensitive information discreetly while maintaining strict confidentiality protocols at all times.
- Assisted in the preparation of reports and presentations, ensuring clear communication of important information to stakeholders, researchers and animal technicians.
- Served as a liaison between 8 section leaders to ensure seamless coordination of resources, deadlines, and deliverables on various projects.
- Supported executive staff by managing calendars, appointments, and correspondences as needed for optimal time management.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for compliance with research facility regulations.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Government procurement of goods, services, and service contracts.
- Recorded new hires, transfers, terminations, changes in job classifications.
- Maintained several multifunction pivot table spread sheets with essential data pertaining to the research facility.
General Manager-Catering Coordinator
Carmens Italian Ice
03.2018 - 06.2023
- Managed a diverse team, fostering a positive work environment and high employee satisfaction.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective marketing campaigns to increase brand awareness and attract new customers to the establishment via social media marketing including Instagram and TikTok
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Planned, designed, facilitated, and opened 2 new store fronts
- Provide ongoing support, training, and updated S.O.P to all 3 locations.
Education
Professional Pilot Program - Pilot And Flight Crew
ATP Flight Academy
Manassas, VA07.2023
Bachelor of Arts - Criminology And Criminal Justicve
University of Maryland - College Park
College Park, MD05.2021
Skills
- Project Management
- Operations Oversight
- Decision-Making
- Data Analysis
- Bilingual Spanish fluency
- Microsoft Office
- Administrative Support
- Civil, criminal, and aviation law expertise
- Office Management
- Database Administration
- Time Management
- Computer Proficiency
Certification
- FAA: Commercial Pilot ASEL/AMEL
- FAA: Instrument Rating
- FAA: Remote Pilot SUAS Part 107
- Montgomery County Health Department: Food Service Manager
Timeline
General Manager of Operations
Carmens Italian Ice
04.2024 - Current
Administrative Operations Specialist
NIH Bldg. 49 Central Animal Facility
06.2023 - 04.2024
General Manager-Catering Coordinator
Carmens Italian Ice
03.2018 - 06.2023
Professional Pilot Program - Pilot And Flight Crew
ATP Flight Academy
Bachelor of Arts - Criminology And Criminal Justicve
University of Maryland - College Park
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