Eboney Melton
Laurel
Summary
Dynamic property manager known for exceptional customer service and tenant relations. Adept in managing compliance, conducting inspections, and coordinating maintenance, ensuring high tenant satisfaction and operational excellence.
Overview
11
11
years of professional experience
Work History
Property Manager
Residential One
Clinton, MD
11.2021 - 02.2026
- Managed property operations, ensuring compliance with local regulations and tenant satisfaction.
- Oversaw maintenance schedules, coordinating repairs to enhance property value and tenant experience.
- Developed and implemented marketing strategies, increasing occupancy rates through targeted outreach.
- Conducted regular property inspections, identifying areas for improvement and maintaining high standards.
- Trained and mentored junior staff on best practices in property management and tenant relations.
- Negotiated vendor contracts, optimizing service delivery while controlling operational costs.
- Analyzed financial reports to inform budgeting decisions and improve overall property performance.
- Facilitated conflict resolution between tenants, fostering a positive community environment within properties.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Kept properties in compliance with local, state, and federal regulations.
Assistant Property Manager
Residential One
Fort Washington, MD
10.2019 - 11.2021
- Coordinated tenant communications to ensure timely responses and improved resident satisfaction.
- Managed lease agreements, ensuring compliance with property regulations and policies.
- Oversaw maintenance requests, streamlining processes for prompt resolution and increased efficiency.
- Assisted in budgeting activities, contributing to cost-saving initiatives and financial tracking accuracy.
- Developed training materials for new staff, enhancing onboarding experience and operational knowledge.
- Implemented property marketing strategies that boosted tenant acquisition rates and community engagement.
- Analyzed occupancy trends to inform strategic decision-making regarding leasing practices and renewals.
- Led resident events to foster community relationships and promote tenant retention initiatives.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Managed over 50 calls a day and increased sales by 10%
Occupancy Specialist
Vesta Corporation
Washington, DC
07.2016 - 10.2019
- Managed occupancy rates to optimize property utilization and enhance tenant satisfaction.
- Analyzed market trends to inform strategic leasing decisions and improve competitive positioning.
- Developed and implemented processes for efficient tenant screening and onboarding procedures.
- Coordinated communication between tenants, property management, and maintenance teams to resolve issues promptly.
- Trained new staff on occupancy procedures and software systems to ensure consistency in operations.
- Oversaw compliance with housing regulations and reporting requirements to mitigate risks for the organization.
- Led initiatives to streamline occupancy documentation processes, resulting in reduced processing time.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Generated leads for sales and rental properties through cold calls and referrals.
Leasing Manager
Vesta Corporation
Washington, DC
11.2014 - 07.2016
- Led leasing operations, optimizing occupancy rates through targeted marketing strategies and tenant engagement initiatives.
- Developed and implemented training programs for leasing staff, enhancing team productivity and customer service skills.
- Analyzed market trends to adjust pricing strategies, ensuring competitive positioning within the local real estate market.
- Collaborated with property management teams to address tenant concerns, improving satisfaction and retention rates.
- Streamlined lease processing procedures, reducing turnaround time and increasing efficiency in document handling.
- Prepared comprehensive reports on leasing performance, providing insights for strategic decision-making at executive meetings.
- Mentored junior leasing agents, fostering professional growth and enhancing team cohesion within the department.
- Completed annual rent calculations using housing database software.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Generated leads for sales and rental properties through cold calls and referrals.
Education
High School Diploma -
Parkdale High School
Riverdale, MDSkills
- Property management
- Payment collection
- Property inspections
- Customer service-focused
- Rent collection
- Lease renewals
- Exceptional oral and written communication skills
- Tenant relations
- Staff management
- Leasing and sales
- Property tours and inspections
- Eviction procedures
Accomplishments
- Increased occupancy rates from 69% to 92% in 3 months.
- Maintained 92% or higher occupancy rate for entire length of employment.
- Demonstrated skill and career growth by being promoted 2 times in 2 years.
- Supervised team of 4staff members.
- Collaborated with team of 8 to prepare for REAC/INSPIRE inspection.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Full Professional
Timeline
Property Manager
Residential One
11.2021 - 02.2026
Assistant Property Manager
Residential One
10.2019 - 11.2021
Occupancy Specialist
Vesta Corporation
07.2016 - 10.2019
Leasing Manager
Vesta Corporation
11.2014 - 07.2016
High School Diploma -
Parkdale High School