Experienced leader with over 10 years in administrative roles across educational and private sectors, ensuring confidentiality in all operations. Skilled in Google Workspace and Microsoft 365, enhancing productivity and collaboration. Proficient in Adobe Creative Suite, delivering high-quality design and presentation materials. Demonstrated ability to streamline processes and improve organizational efficiency.
Overview
11
11
years of professional experience
Work History
Educational Aide/ ELA Interventionist
Walker-Jones Education Campus
03.2024 - Current
I assist a small group of students or an individual student in a particular task planned and assigned by a teacher or another professional worker, while also preparing and organizing classrooms that will be used in the day’s assignments and/or activities, as well as off-campus field trips.
I monitor the students’ progress throughout the school year and update a shared, ongoing Excel spreadsheet with their most frequent testing data.
HR Office Administrator
Consulting, Management and Technology Services Inc.
06.2022 - 03.2023
While acting as the lead for weekly labor orientations and trainings, I served as the point of contact for Human Resources needs, communicating to senior-level officials staff recommendations on actions affecting team and individual awards, rewards, and recognition; informing employees of available employee benefits, services, and work-related activities; and recruiting candidates sourced from various databases.
I reviewed and assisted higher-level officials regarding performance management issues/problems and any EEO matters about the appeals process, pay, and performance, as well as employees’ time and attendance. I also distributed employees’ protective equipment and conducted biweekly checks at our sites, ensuring the company is exploring alternatives and determining what improvements can be made in work methods.
Service Desk Team Member
Paul Mitchell Partner School
08.2021 - 04.2022
I assisted patrons as they arrived at the facility, including celebrity stylists. I also answered, screened, and directed phone calls while maintaining appointment calendars for employees.
I sent out daily emails with updates on students' daily tasks and status, and maintained filing systems for company use. In addition to, I helped in replenishing depleted inventory throughout the facility, I hung promotional documents. When needed, I would be a volunteer model for class demonstrations.
Administrative Aide I
Dept of Permitting, Inspections and Enforcement
07.2019 - 07.2021
I participated in weekly HR meetings and training in which I presented HR metrics through presentations I developed from data I gathered. I also maintain company documents, including personnel records and weekly office updates.
While answering a multi-line phone system, I proofread memoranda and ensured the proper usage of grammar techniques. I also performed other administrative tasks such as sorting mail, maintaining data logs, creating and maintaining spreadsheets with personnel data, created name templates for employees, designing and distributing weekly flyers, organizing and implementing mandatory ethics training for the entire department, submitting IT requests for technology issues, and retrieving and distributing fleet vehicles for superiors.
In the absence of the Director, I handled customers’ invoices, payments, concerns, and complaints, reviewed and assisted higher-level officials regarding rep complaints, the appeals process, pay and performance, as well as employees’ time and attendance.
Administrative Assistant
Kumon Learning Center
10.2014 - 07.2019
I trained new hires and maintained the office space while managing our database systems, updating the progress records of our clients, as well as assisting staff in grading work when needed.
Education
Associate of Applied Sciences - Visual Communications/ Graphic Design
Prince George’s Community College
Largo, MD
Skills
Adaptability and flexibility
Effective communication and teamwork
Attention to detail
Customer service excellence
Rapid learning ability
Multitasking and prioritization
Timeline
Educational Aide/ ELA Interventionist
Walker-Jones Education Campus
03.2024 - Current
HR Office Administrator
Consulting, Management and Technology Services Inc.
06.2022 - 03.2023
Service Desk Team Member
Paul Mitchell Partner School
08.2021 - 04.2022
Administrative Aide I
Dept of Permitting, Inspections and Enforcement
07.2019 - 07.2021
Administrative Assistant
Kumon Learning Center
10.2014 - 07.2019
Associate of Applied Sciences - Visual Communications/ Graphic Design