Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eboni Glenn

Edgewood

Summary

Detail-oriented and results-focused administrative expert with 7+ years of experience overseeing business operations and facilitating multi-site team support. Proven ability to drive process improvement, manage complex scheduling and reporting systems, and support leadership teams through efficient office coordination and staff development. Adept at handling sensitive information, reconciling financial accounts, and ensuring compliance with company and regulatory standards. Acknowledged for providing outstanding internal support and cultivating collaborative workspaces that align with organizational objectives.

Overview

9
9
years of professional experience

Work History

Assistant Business Operations Manager

Carmax Auto Superstores
Laurel
10.2018 - Current
  • Provided administrative and operational leadership across multiple locations, supporting cross-functional teams in sales, service, logistics, and customer service.
  • Managed scheduling, task delegation, and follow-up for business office operations to ensure workflow efficiency.
  • Conducted performance reviews, delivered feedback, and managed development plans for business office associates.
  • Led hiring, onboarding, and culture-building efforts to maintain team alignment and morale.
  • Managed account reconciliations including sales audits, customer deposits, and credit card transactions
  • Ensured accuracy and compliance in processing retail auto sales, financing documentation, and DMV-related paperwork.
  • Supported senior management through reporting, timecard oversight, and daily operational planning.
  • Coordinated and executed associate recognition events, supporting internal communication strategies.
  • Facilitated daily morning huddles with the business office team to communicate key updates, align priorities, and motivate staff for a productive and efficient workday.

Commercial & Customer Sales Associate

AutoZone
Baltimore
01.2016 - 01.2018
  • Supported commercial clients by processing orders, coordinating deliveries, and managing billing and warranty verification.
  • Maintained inventory systems, completed merchandising layouts, and facilitated vendor orders.
  • Delivered strong customer service by providing product expertise and resolving pricing or inventory concerns.
  • Executed and maintained visual merchandising layouts (planograms) across multiple store locations to ensure brand consistency and optimized product placement.
  • Coordinated with a small team to efficiently unload inventory shipments and restock shelves, ensuring timely product availability and adherence to store merchandising standards.

Education

High School Diploma -

Dulaney High School
Cockeysville, MD
01-2012

Skills

  • Operational leadership
  • Performance management
  • Account reconciliation and budget tracking
  • Regulatory, confidentiality, and compliance management
  • Sales auditing
  • Customer service and support
  • Office administration and workflow coordination
  • Team leadership and staff development
  • Travel and meeting logistics
  • Schedule and calendar management
  • Document preparation and quality assurance
  • Microsoft Office Suite proficiency
  • Technical tools: Oracle, Salesforce, Workday, CVR, Viper, ACH, CMS
  • Written and verbal communication skills
  • Process improvement and multitasking

Timeline

Assistant Business Operations Manager

Carmax Auto Superstores
10.2018 - Current

Commercial & Customer Sales Associate

AutoZone
01.2016 - 01.2018

High School Diploma -

Dulaney High School

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Eboni Glenn