Ebony Jamieson, BSN, RN
Swan Point
Summary
Experienced Operations Manager and Registered Nurse adept at optimizing operational efficiencies and leading cross-functional teams. Proven track record of implementing process improvements to boost productivity and cut costs. Skilled in strategic planning and resource management, driving organizational success through effective leadership and problem-solving abilities.
Overview
18
18
years of professional experience
Work History
Senior Operations Manager
Somatus Kidney Care
03.2024 - Current
- Collaborates with the Director of Operations regarding providing high-quality patient care and compliance with the pertinent company policies and procedures.
- Responsible for the administration of business operations for Population Health program
- Assist Director in managing profit, loss, and other related financial and clinical aspects for the Market while ensuring optimal operations to achieve or exceed the budget and key performance indicators.
- Development and implementation appropriate training according to Somatus policy
- Ability to work closely with the Director and multi-disciplinary team to manage the day-to-day activities and workload of the staff, providing guidance and leadership as appropriate to ensure the effective, efficient, and timely execution of duties
- Provides informal feedback to staff on an ongoing basis and formal feedback in the form of the annual performance evaluation during the performance review process.
- Maintains written documentation of all disciplinary meetings in accordance with the established personnel policies and confers with Human Resources and the Senior Vice President of Operations regarding the nature of the disciplinary
- Directs the training and guidance of Registered Nurses, Social Workers, Dietitians, and Patient Health Advocates to ensure the development of managerial/clinical competencies, providing opportunities for encouraging professional and personal growth.
- Participates in employee recognition and satisfaction
- Contributes to the development and revision of SOPs and Workflows
Clinical Operations Manager
Somatus Kidney Care
10.2021 - 01.2024
- Assist team in assessing areas of greatest opportunity within the markets and target specific cost savings areas through evidence-based protocols and innovative care management strategies.
- Assist to drive the development and practice implementation of population health initiatives and continue optimizing as needed to achieve the desired clinical and business outcomes.
- Follow comprehensive assessment methods to identify gaps in CKD and ESRD management within the market and help establish relationships with local providers.
- Direct initiatives and workflows that focus on social, environmental, and economic factors that have the greatest influence on health across a community.
- Utilize technology to standardize assessments, workflows, and care planning to take initiatives to scale.
- Identify and monitor KPIs related to initiatives to determine short-term and long-term success measures.
- Support the development of care management methods to draw actionable insights to target high needs patients.
- Conduct research to identify best practices and develop a deep understanding of how to positively impact the overall care of the CKD/ESRD patients.
- Stay at the forefront of value-based care to gain new ideas and approaches.
- Perform other duties and special projects as needed to support the overarching goals of the population health operations team.
- Successfully developed and led Somatus’ first Nurse Navigator Pilot program with Inova Health System across 5 hospitals in Virginia: earning the organization and extended partnership
- Developed and led a companywide role out of the Hospital Liaison program that contributes to the identification of readmission risks, reductions in hospitalizations, and enhanced patient care for thousands of members.
Home Health
Amedisys Home Health
03.2018 - 01.2022
- Conduct evaluations and patient assessments for entry into home health services while using a preferred technology for point of care documentation.
- Collaborate with the clinical manager, care managers, and physician(s) to complete the patient care planning at the onset of care.
- Collaborates with physicians, patients and their families, nurses, therapists, social workers and other members of the patient care team to develop a patient specific care and treatment plan.
- Initiates appropriate referrals for other medical services when indicated.
- Performs various types of nursing visits periodically to continue to monitor progress and evaluate services (Resumption of Care, Recertification, routine or follow up visits as needed.)
- Participates in patient care conferences and leads discussion regarding new patients admitted into services.
Registered Nurse Care Manager
Somatus Kidney Care
05.2021 - 10.2021
- Conduct comprehensive assessments that include the medical, behavioral, pharmaceutical, and social needs of the patient, identify gaps in care and barriers
- Create and implement a care plan that will address identified needs, remove barriers to care, and improve the health of the patient in conjunction with the patient’s providers
- Coordinate care across all areas of healthcare by serving as a voice and fierce advocate for the patient and their families.
- Providing care in all care settings
- Managing patient care during periods of transition to reduce care cost and help prevent avoidable admissions and readmissions
- Assessing the patient’s knowledge of their renal condition and other comorbid conditions, provide education and support
- Provide ongoing reassessment and follow-up to improve patient outcomes.
- Provide clinical oversight to non-licensed support team of community health workers and health coaches and licensed support team of social workers and renal dietitians and delegate tasks as appropriate.
- Coordinate with Value Based Care practitioners to ensure effective communication and enhance patient care and experience
- Collaborate with leadership and team members to develop programs to promote and obtain the goal of more healthy days better lived for our patients
- Use of motivational interviewing to assist members to become active participants in their care
- In-depth nutritional education
Infusion Nurse
Bioscrip, Inc.
06.2017 - 05.2020
- Provide IV nursing care in the home and in an ambulatory setting for both adult and pediatric patients.
- Performs in-hospital discharge assessments and occasional IV hook-ups
- Educate Patients regarding their in-home infusion therapy, and provide ongoing monitoring of their treatment to include but not limited to weekly lab draws and central line care
- Ensures that both the patient and caregiver possess necessary skills to achieve specified goals of therapy.
Health Services Administrator
Prime Care Medical, Inc.
07.2016 - 03.2018
- Develop institutional policies and procedures to maximize the productivity of daily operations
- Research and understand healthcare laws and regulations
- Conduct Multi-Disciplinary meetings to ensure optimum quality in patient care
- Timecard reconciliation to ensure accuracy in payroll
- Implementation of the company’s Quality Assurance Program to ensure the site performs at or above the 90% threshold.
Director of Nursing
Correct Care Solutions
11.2015 - 07.2016
- Schedule and manage nursing personnel according to current position control report
- Develop institutional policies and procedures to maximize the productivity of daily operations
- Direct oversight of staff recruiting including on boarding process, disciplinary action, staff retention efforts, and termination
- Direct oversight of facility’s pharmacy for quality assurance and NCCHC standard adherence
- Ensure compliance with state standards in labor regulations, safety, and risk management
- Customize managerial style to each employee to facilitate professional growth towards CCS mission and vision
- Implement necessary changes from monthly CQI audits
- Time card reconciliation to ensure accuracy in payroll
- Direct oversight of facility’s pharmacy for quality assurance and NCCHC standard adherence
- Work with Staff using a hands-on approach to boost employee morale and facilitate positive and harmonious work environment
- Cultivated and nurtured relationship with the Client
Assistant Director of Nursing
Wexford Health
07.2012 - 11.2015
- Staffed and scheduled nursing personnel while determining appropriate staff mix-including budgeting and managing the use of temporary agency nursing staff, as appropriate.
- Evaluated individual performance of team members, which includes Written Annual Performance Appraisals and Performance Improvement Plans.
- Collaborated with Human Resources to ensure compliance with labor relations, employee and department safety, and risk management issues.
- Monitored budgets and resource allocations while identifying strategies to reduce costs and improve quality of care and service. Conducted regular medical records review and audits to assure quality measures were being followed and maintained.
- Created and developed institutional directives and procedures to comply with executive directives of the facility.
- Chaired Multi-Disciplinary Continuous Quality Improvement (CQI) Team, while collaborating with Physicians and other health care providers to establish, implement, and maintain quality patient care and services
- Promoted and improved patient services by problem solving patient/inmate complaints and grievances.
- Initiated outpatient referrals and coordinated follow-up care for patients being released from prison
- Supervised the region’s Infectious Disease Department
- Maintain payroll for more than 100 employees
- Clinical management of a 22 bed infirmary, isolation infirmary, dispensary, intake, hub, pharmacy and multidisciplinary specialty clinic.
- Direct oversight of staff by recruiting, selecting, orienting, and training nurses and auxiliary staff.
- Direct oversight of pharmacy which supports over 1900 inmates
- Patient education
Registered Nurse
Corizon, Inc.
03.2012 - 06.2012
- Company Overview: (contract ended)
- Provide direct Patient care to approximately 30 patients daily
- Lead all emergencies
- Lab draws and accessioning
- Collaborated with the Infectious Disease Department
- Complex wound/ostomy care
- Direct oversight of Pharmacy
- Managed 10+ LPNs
- Medication administration to approximately 100 patients daily
- Assisted Physician with Patient exams
- Managed Patient’s electronic medical records
- Perform daily rounds, triaged patient and consults to the appropriate department within the multidisciplinary team.
Registered Nurse- Cardiac Surgery, IMC
University of Maryland Medical System
06.2010 - 06.2012
- Patient Recovery-Post Open Heart Surgery / Ventricular Assistive Device (VAD) / Heart-Lung transplant / Trauma (with cardiac complications) Patient population
- Telemetry monitoring and evaluation
- Initiation and titration of IV medications for therapeutic effects
- Temporary transcutaneous pacing management
- Proficient in in-home medical procedures including tube feeding, IV infusions, insulin administration, dressing changes
- Patient and family teaching
- Complex wound management
- Neurological Assessment
- Complex patient family education
- Initiation of Patient Plan of Care
- Interdisciplinary Discharge Planning
- Wound catheter for pain management (on Q pain pump)
- Serve as a Preceptor to new Nurses
Registered Nurse (Seasonal)
Mollen Immunization Clinics, LLC
08.2011 - 12.2011
- Administered both flu and pneumonia vaccinations for children and adults.
Patient Care Technician
Doctor’s Community Hospital
08.2007 - 05.2010
- Assisted with patient’s baths
- Promoted good skin care by turning immobile patients every two hours
- Assisted with dressing changes
- Patient transporter
- Performed diagnostic EKGs
- Obtained non-invasive fluid specimens
- Obtained patient’s vital signs including blood pressure, pulse oximetry, heart rate, and respirations
- Glucose monitoring
- Smoothly and efficiently.
- Responsible for ensuring business met daily sales goals
- Assisted in dispatching appropriate subcontractors to various job cites
- Sorted, filed and distributed all office correspondence
Education
Master of Business Administration -
Western Governor’s University
10-2025
Bachelor of Science - undefined
Bowie State University
Bowie, MD01.2010
undefined
Prince George’s Community College
Largo, MD01.2005
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Riverdale Baptist High School
Upper Marlboro, MD01.2002
Skills
- Operations management
- Productivity improvement
- KPI reporting
- Strategic planning
- Procedure optimization
- Cost reduction
- Technology integration
- Forecasting
- Employee coaching
- Hiring and onboarding
Timeline
Senior Operations Manager
Somatus Kidney Care
03.2024 - Current
Clinical Operations Manager
Somatus Kidney Care
10.2021 - 01.2024
Registered Nurse Care Manager
Somatus Kidney Care
05.2021 - 10.2021
Home Health
Amedisys Home Health
03.2018 - 01.2022
Infusion Nurse
Bioscrip, Inc.
06.2017 - 05.2020
Health Services Administrator
Prime Care Medical, Inc.
07.2016 - 03.2018
Director of Nursing
Correct Care Solutions
11.2015 - 07.2016
Assistant Director of Nursing
Wexford Health
07.2012 - 11.2015
Registered Nurse
Corizon, Inc.
03.2012 - 06.2012
Registered Nurse (Seasonal)
Mollen Immunization Clinics, LLC
08.2011 - 12.2011
Registered Nurse- Cardiac Surgery, IMC
University of Maryland Medical System
06.2010 - 06.2012
Patient Care Technician
Doctor’s Community Hospital
08.2007 - 05.2010
Bachelor of Science - undefined
Bowie State University
undefined
Prince George’s Community College
undefined
Riverdale Baptist High School
Master of Business Administration -
Western Governor’s University
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