Ebony Norris
Baltimore,Maryland
Summary
Focused, punctual, and committed team player looking to join a dynamic organization to expand and build new skills and utilize expertise in customer service, operations, communication, organization and problem solving. Quick and adept learner with ability to multitask and work independently utilizing established procedures and resources to solve problems in a fast paced environment. Detail oriented with a focus on measurable goals and efficiencies. Excited to embrace technology to simplify processes and meet targets. Maintains a friendly, positive, and enthusiastic attitude under pressure to maintain positive customer service relationships while adhering to rules and regulations to remain compliant with organizational procedures.
Overview
7
7
years of professional experience
Work History
Scheduler
RadNet
10.2021 - Current
- Answer 50 plus patient calls, field questions, and assist patients in making new medical appointments
- Change or cancel appointments as necessary
- Accurately note all patient information according to confidentiality standards and HIPAA requirements
- Route calls to appropriate department or individual
- Schedule patients for any testing that is necessary including MRI's, EMG's and Doppler's.
- Answer multiple phone lines simultaneously, schedule patient appointments, and interact with physicians and medical staff.
- Verify method of payment for service (Medicaid, Medicare, private insurance, private payee)
Office Assistant
Randstad Staffing
03.2019 - 06.2020
- Processed student payroll
- Using SAP to submit request for reimbursements
- Placed orders with vendors and suppliers. Verifying shipments and follow up on status of orders and ensured deliveries
- Reconciled monthly reports, communicating with colleagues to receive missing documents needed for monthly reconciliation.
Operating Room Attendant
University Of Maryland
04.2016 - 09.2018
- Cleaned and maintained sterile environment for patients and medical personnel
Education
High School Diploma -
Academy For College And Career Exploration
Baltimore, MDSkills
- Data Entry
- Order Processing
- Schedule Coordination
- Customer Service
- Call Transfers
- SAP Software
- Monthly Reporting
- Time Management
- Payment Processing
- Compliance Tracking
- Microsoft Office
- CPT Billing Codes
- Payroll
Timeline
Scheduler
RadNet
10.2021 - Current
Office Assistant
Randstad Staffing
03.2019 - 06.2020
Operating Room Attendant
University Of Maryland
04.2016 - 09.2018
High School Diploma -
Academy For College And Career Exploration
Similar Profiles
Jazmine CarrizosaJazmine Carrizosa
ROCC MRI Technician Assistant at RadNetROCC MRI Technician Assistant at RadNet
Estella RodriguezEstella Rodriguez
Radiologic Technologist at RadNetRadiologic Technologist at RadNet
Yesenia EspinozaYesenia Espinoza
Patient Service Representative at RadNetPatient Service Representative at RadNet