Ebony Oppong-Boateng
Bowie
Summary
Skilled in analyzing and improving computer systems to enhance business operations. Experience includes identifying system requirements, suggesting solutions, and integrating software applications to optimize workflow and increase efficiency. Strengths encompass strong analytical skills, adept problem-solving abilities, and proficiency in developing user-friendly solutions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Application Systems Analyst
MedStar Georgetown University Hospital
Washington
01.2021 - Current
- Evaluated vendor products for compatibility with existing systems.
- Trained staff and users to work with computer systems and programs.
- Tested, maintained and monitored computer programs and systems.
- Reviewed and analyzed computer printouts and performance indicators to locate code problems and correct errors.
- Documented software defects found during testing activities with detailed descriptions and steps needed to replicate errors.
- Analyzed business operations to define application system objectives and develop strategies for achieving them.
- Consulted with management to reach agreement on system principles.
- Monitored system performance metrics such as response time, memory utilization levels and throughput rates.
- Identified opportunities for process automation and improved efficiency using current technology solutions.
- Resolved escalated user inquiries regarding system processes, procedures, functionality or performance issues.
- Reviewed project deliverables from developers to ensure accuracy, completeness and quality of work produced meets specifications.
Education
Bachelor of Science - Exercise Science
Georgian Court University
Lakewood, NJ06-2017
Skills
- Effective communication
- Quality assurance
- Collaboration skills
- Task prioritization
- Technical analysis
- Agile methodologies
- Software testing
- User training
- Performance monitoring
- Process automation
Certification
- Scrum Certified-CSM
Timeline
Application Systems Analyst
MedStar Georgetown University Hospital
01.2021 - Current
Bachelor of Science - Exercise Science
Georgian Court University
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