Ecaterina Cheptini

• Managed integration projects to ensure timely delivery and high-quality outcomes.
• Assisted sales team during pre-sales meetings from an implementation perspective.
• Coordinated with cross-functional teams to align project objectives and timelines.
• Provided post-launch assistance for company's clients.
• Managing the creation and maintenance of essential product documentation to improve the overall client experience.
• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
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• Bridge client requirements with product capabilities, flagging customization or roadmap needs to Product.
• Improved client relationships, consistently meeting or exceeding project expectations and maintaining open lines of communication.
• Led stakeholder communication, handling negotiations, escalations, and problem-solving to ensure seamless project

execution.

• Met project deadlines without sacrificing build quality or workplace safety.
• Collected feedback for making necessary adjustments to improve outcomes.
• Facilitating Daily Sprints and internal meetings on the project.

• Shaping product strategy by assessing market demands and conducting competitive analysis to ensure feature development aligns with overarching business objectives.
• Leading end-to-end product development, from idea generation through to launch, while prioritizing initiatives and maintaining clear, actionable roadmaps for the development team.
• Collaborating cross-functionally with developers, designers, and stakeholders to drive continuous improvement in Templates development and efficiently address challenges.
• Establishing and tracking key performance metrics to evaluate feature success and support ongoing product innovation and business growth.
• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Led a team of 8 developers, overseeing day-to-day operations, setting clear goals, and ensuring timely delivery of high-quality work.
• Conducted regular performance reviews, provided ongoing feedback, and developed personalized growth plans to support career development and skill advancement.
• Worked on internal process improvements.
• Monitored project performance to identify areas of improvement and make adjustments.

• Enhanced customer satisfaction by addressing technical issues and providing timely resolutions.
• Provided advanced technical support for products, resolving complex issues together with development team.
• Acted as an escalation point for junior support staff, offering guidance and expertise to ensure timely and effective issue resolution.
• Worked on development and maintained internal knowledge base articles and user documentation to improve support efficiency and self-service options.
• Participated in testing and validation of new product releases and features, providing feedback from a support and end-user perspective.
• Executed manual test cases to identify bugs, usability issues, and inconsistencies across web and mobile applications.
• Reported and documented bugs clearly using tools like Asana, ensuring accurate reproduction steps and severity classification.
• Worked closely with product and development teams to advocate for customers and prioritize fixes and enhancements.
• Created and maintained clear and concise test documentation, including test cases, test plans, and checklists.
• Validated fixes and performed retesting of resolved issues to ensure proper implementation.

• Developed and maintained strong business relationships with existing and prospective clients, primarily mobile network operators.
• Managed the full sales cycle for new service offerings within the existing client base, ensuring smooth execution and alignment with customer needs.
• Identified and pursued new business opportunities, expanding the company’s presence in global telecom markets.
• Prepared commercial proposals, business cases, and contractual documentation in collaboration with internal and external stakeholders.
• Actively participated in resolving operational issues for current clients, ensuring consistent service quality and client satisfaction.
• Oversaw project launch processes within mobile operators, coordinating with technical and commercial teams to ensure successful rollouts.
• Monitored and optimized the performance of launched services, focusing on revenue growth and continuous improvement.
• Compiled and presented analytical reports on client performance and market trends to support strategic decision-making.
• Contributed to the development and implementation of new sales strategies aimed at increasing market share and service adoption.
• Led negotiations with senior executives, including CEOs, CMOs, CCOs, CTOs, Product Directors, and Heads of VAS at client organizations.