Ecaterina Mudrenco
Chisinau Copanca,Raionul Causeni
Summary
Organised and detail-oriented Customer Service Representative experienced in sales and account management. Delivered effective solutions through strong communication and problem-solving skills while engaging with diverse customers. Focused on continuous learning and seeking opportunities for professional development.
Overview
18
18
years of professional experience
17
17
years of post-secondary education
Work history
Finder (customer service representative distantly)
Proovia Co ltd
Birmingham
2018.07 - 2025.09
- Provided email and chat support to customers, addressing their needs effectively.
- Assisted clients by responding promptly to inquiries, enhancing customer satisfaction.
- Maintained a polite and positive attitude, fostering a supportive environment for clients and team members.
- Collaborated with team members to achieve project goals.
- Entered client data into database accurately and efficiently.
- Negotiated and closed deals/orders, contributing to revenue generation.
Auxiliary Worker
"Ludmila 142" Pharmacy
Copanca
2016.10 - 2025.07
- -writing prescriptions on the computer
- Assigned prices to pharmaceutical products, ensuring accurate billing and compliance with regulations.
- Recorded all relevant documentation to maintain accurate records.
- Reported documentation and monthly prescription quantities to maintain inventory accuracy and support decision-making.
- Assisted director with administrative tasks, facilitating smooth operations and enhancing team productivity.
- Dedicated 2-3 hours daily to complete essential tasks efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Operator call centr
Servizzi Informatici SRL (Safe Bag)
Chisinau
2015.09 - 2016.02
- - working with database system;
- -communicating with clients in english distantly from office ;
- Collaborated with team members to enhance workflow procedures.
- Verified documentation and work order requirements.
English Teacher
Gradinita High School
2013.09 - 2014.06
- -maintenance of computer
- -relations with teachers and pupils
- -teaching english 2-9
- Provided guidance and support to struggling students, leading to significant improvements in their grades.
- Taught advanced grammar lessons improving overall language proficiency.
- Taught spelling, pronunciation and sentence structure to form basic foundation of language.
English teacher
Centre of Youth and Sport
2012.09 - 2012.12
- Developed comprehensive lesson plans for students' improved understanding of the English language.
- Maintained accurate records of student progress and attendance, supporting administrative tasks.
- Assisted in school event planning contributing towards enhanced school spirit and cohesiveness.
- Encouraged class participation and critical thinking through interactive assignments.
Waiter
Kentucky Fried Chicken
Gillette
2008.05 - 2008.09
- Assisted in food preparation, resulting in timely service delivery.
- Ensured cleanliness of restaurant area with regular sweeping and wiping.
- Maintained knowledge of menu items, leading to accurate order taking.
- Worked collaboratively with kitchen staff for efficient service delivery.
Counter clerk
Grocery store Albertsons
Gillette
2008.05 - 2008.09
- -sales
- -meeting customers
- -selling crabs other sea food
- -allocating food in the counters
- Performed maintenance on computer scales for accuracy.
Waiter, buffet, front desk
Kentucky Fried Chicken
Gillette
2007.05 - 2007.09
- Maintained excellent level of service in a busy and demanding restaurant environment.
- Managed food and beverage operations, ensuring quality service and customer satisfaction.
- Coordinated with kitchen and bar staff to streamline front of house operations and minimise service delays.
- Set and cleaned tables promptly after customers left, increasing restaurant capacity turnover.
- Assisted kitchen staff with food prep, dishwashing and plating food.
Assembler
A & W and Long John Silver's
Gillette
2007.05 - 2007.09
Education
High School - Umanitarian
Vasile Alexandri
Moldova 1993.09 - 2005.06
Certificate of Higher Education - English and Geography
Tiraspol State University
Chisinau, Moldova 2005.09 - 2009.06
Diploma of Higher Education - English and Geography
quo vadis english learning centre
Chisinau, Moldova 2003.02 - 2004.12
Skills
- CRM proficiency
- Customer relationship management
- Telephone skills
- Written communication
- Verbal communication
- Remote teamwork
- Bilingual customer support
- Patient attitude
- Computer proficiency
Websites
Language Skills
Mother tongue(s): Romanian
English: Understanding - Listening C2, Reading C2; Speaking - Spoken production C1, Spoken interaction C2; Writing C2
Russian: Understanding - Listening C2, Reading C2; Speaking - Spoken production C2, Spoken interaction C2; Writing C2
English language learning program
Spanish: Understanding - Listening A1, Reading A2; Speaking - Spoken production A1, Spoken interaction A1; Writing A1
My interests
Sport. I like dogs. Travel., running on treadmill and other preferences | 2023-09-01 - Current, I like to run on my treadmill 3 times a week, I also like pets as cats, and I enjoy sped time in the nature and with my family., read books for self development like: 'the attitude is everything" by Keller, also, "love yourself like the life depends on it" by Kamal Ravikant.
Communication and interpersonal skills
- -good communication skills obtained in the USA during my student programs and au pair.
- -good communication skills gained through my experience as teacher.
- -excelent contact skills with childrens gained through my experience as teacher.
- -adaptable.
- -well organize my work time.
- -decision-making.
- -always ready to learn new things.
Timeline
Finder (customer service representative distantly)
Proovia Co ltd
2018.07 - 2025.09
Auxiliary Worker
"Ludmila 142" Pharmacy
2016.10 - 2025.07
Operator call centr
Servizzi Informatici SRL (Safe Bag)
2015.09 - 2016.02
English Teacher
Gradinita High School
2013.09 - 2014.06
English teacher
Centre of Youth and Sport
2012.09 - 2012.12
Waiter
Kentucky Fried Chicken
2008.05 - 2008.09
Counter clerk
Grocery store Albertsons
2008.05 - 2008.09
Waiter, buffet, front desk
Kentucky Fried Chicken
2007.05 - 2007.09
Assembler
A & W and Long John Silver's
2007.05 - 2007.09
Certificate of Higher Education - English and Geography
Tiraspol State University
2005.09 - 2009.06
Diploma of Higher Education - English and Geography
quo vadis english learning centre
2003.02 - 2004.12
High School - Umanitarian
Vasile Alexandri
1993.09 - 2005.06