Summary
Overview
Work History
Education
Skills
References
Timeline
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Eddie Jackson

Baltimore

Summary

Customer-focused, Polite ,and accommodating professional bringing several years of experience in hospitality settings Known for maintaining high standards of cleanliness, handling food safely, and providing exceptional service to customers. Strengths include multitasking, working under pressure, and communicating effectively with both team members and guests. Previous roles have resulted in improved customer satisfaction rates due to attentive service and efficient problem-solving skills.

Overview

4
4
years of professional experience

Work History

Food and Beverage Attendant

Four Seasons Hotel
Baltimore
11.2024 - Current
  • Maintained a positive attitude towards coworkers and customers at all times.
  • Performed opening, closing duties such as setting up tables, chairs, checking equipment operation, counting money in register drawers.
  • Responded quickly to customer complaints or special requests in a professional manner.
  • Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
  • Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
  • Demonstrated proficient knowledge of menus, services and promotions to assist customers and team members.

Chef

Kennedy Golf Course
Denver
05.2023 - Current
  • Planned menus, ordered supplies and managed kitchen staff.
  • Ensured compliance with all health, safety and hygiene regulations within the kitchen area.
  • Trained new chefs on proper cooking techniques and menu items.
  • Maintained a clean work environment by adhering to sanitation policies and procedures.
  • Prepared high-quality dishes according to established recipes.

Hotel Front Desk Clerk

Element dia
Denver
06.2024 - 09.2024
  • Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
  • Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
  • Provided information about the hotel's amenities, services and surrounding areas to guests.
  • Resolved customer complaints in a timely manner while following company policies and procedures.
  • Ensured that all guest requests were met promptly, courteously and efficiently.
  • Assisted with room reservations, changes and cancellations.

Chef

Original Brooklyns
01.2021 - 09.2024
  • Maintained a clean work environment by adhering to sanitation policies and procedures.
  • Prepared high-quality dishes according to established recipes.
  • Monitored quality, presentation and quantities of plated food across line.
  • Experimented with various ingredients and cooking techniques to develop new and flavorful dishes for customers.
  • Collaborated with restaurant management to align kitchen operations with goals of establishment.
  • Trained new chefs on proper cooking techniques and menu items.

Education

Bachelor of Science - Hospitality Administration And Management

Morgan State University
Baltimore, MD
05-2027

High School Diploma -

East High School
Denver, Colorado
05-2023

Skills

  • Meal Preparation
  • Serve safe certified
  • Food presentation
  • Culinary expertise
  • Payment handling
  • Concierge services
  • Guest services
  • Interpersonal skills
  • Customer service excellence
  • Attention to detail

References

  • Diane Keefe, Management Original Brooklyn, 7209479544
  • Beau Lindsay, Management Kennedy Golf Course, 7209479545
  • Louis devtio general manager element DIA 7023358055

Timeline

Food and Beverage Attendant

Four Seasons Hotel
11.2024 - Current

Hotel Front Desk Clerk

Element dia
06.2024 - 09.2024

Chef

Kennedy Golf Course
05.2023 - Current

Chef

Original Brooklyns
01.2021 - 09.2024

Bachelor of Science - Hospitality Administration And Management

Morgan State University

High School Diploma -

East High School

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Eddie Jackson