Edgar Munive
Gaithersburg
Summary
Dynamic leader with a proven track record at Uncle Julios, adept in strategic planning and staff development. Excelled in boosting sales and operational efficiency, showcasing expertise in budget control and team leadership. Achieved significant improvements in customer satisfaction and team performance, embodying exceptional CRM and employee relations skills.
Overview
12
12
years of professional experience
Work History
Assistant General Manager
Uncle Julios
Gaithersburg
09.2012 - Current
- Coordinated with the General Manager to develop and implement strategic plans.
- Prepared weekly schedules for staff members based on their availability.
- Led staff training sessions to improve service quality and operational skills.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Participated in recruitment, interviewing, and hiring processes to build a strong team.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
- Ensured compliance with health and safety regulations to maintain a safe working environment.
- Helped team develop specialized projects, events and promotions.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Monitored inventory levels and ordered supplies to maintain optimal stock.
- Developed and implemented effective strategies to maximize sales and profits.
- Oversaw daily operations, ensuring efficiency and compliance with company standards.
- Identified customer needs and delivered relevant product solutions and promotions.
- Implemented safety protocols to protect both customers and employees from potential hazards.
- Collaborated with the marketing team to plan and execute promotional events.
- Managed daily operations of the store, including scheduling and supervising staff.
- Supported annual profit goals by streamlining processes and improving staff knowledge of optimal procedures.
- Ensured that customer service standards were met or exceeded at all times.
- Monitored inventory levels and placed orders for new stock as needed.
- Ensured compliance with all applicable laws and regulations related to employment practices.
- Managed payroll, scheduling, and timekeeping systems accurately and efficiently.
- Mitigated business risks by working closely with staff members and assessing performance.
- Conducted regular staff meetings to communicate goals, updates, and receive feedback.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prepared staff work schedules and assigned team members to specific duties.
- Met business targets with streamlined operations strategies.
- Supervised critical budget implementations, employee reviews, training and scheduling for projects.
- Maintained accurate records of employee attendance, payroll information, sales figures.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Formed and sustained strategic relationships with clients.
- Delegated work to staff, setting priorities and goals.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Ensured compliance with company policies, procedures, and regulations.
- Managed team schedules, delegations, and performance evaluations to optimize productivity.
- Monitored progress by establishing plans, budgets and measuring results.
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Motivated and led team members to work together to achieve targets.
- Analyzed sales data to identify trends and opportunities for growth.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Identified opportunities for cost savings and operational efficiency improvements.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Handled customer complaints and inquiries, ensuring high levels of satisfaction.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Enhanced team engagement and performance with daily updates and informational meetings.
Education
Some College (No Degree) -
Montgomery College
Rockville, MDSkills
- Team leadership expertise
- Training and development skill
- Business operations background
- Training and development background
- Team leadership strength
- Strategic planning skill
- Staff development
- Employee relations
- Food safety and sanitation
- Business development
- Budgeting expertise
- Employee scheduling
- Budget control
- Staff management
- Inventory control
- Process improvements
- Sales techniques
- Promotions implementation
- Sales forecasting
- Budgeting and cost control
- Customer relationship management (CRM)
Accomplishments
- In the 14 years of working for the same company I have always been recognized for my hard work and dedication to improve my self
- I have been promoted multiple times from a food runner to a server, from a server to a cocktail server, from cocktail server to bartender, from bartender to part time manager, from part time manager to full time front of the house manager, from front of the house manager to kitchen, and last curret position assistnat general manager
Languages
English
Professional
Timeline
Assistant General Manager
Uncle Julios
09.2012 - Current
Some College (No Degree) -
Montgomery College
Similar Profiles
Avery SchieraAvery Schiera
Server at Uncle JuliosServer at Uncle Julios
Will ReboreWill Rebore
Server at Uncle JuliosServer at Uncle Julios
Anne BulkeleyAnne Bulkeley
Senior Hospitality Manager/Assistant General Manager at Uncle JuliosSenior Hospitality Manager/Assistant General Manager at Uncle Julios