Edna-Christina Overton
Silver Spring
Summary
Dynamic and compassionate Certified Home Health Aide with a proven track record at Agneus Healthcare, enhancing patient quality of life through expert care plan management and medication administration. Excelled in client documentation and vital signs monitoring, significantly improving clinical outcomes. Skilled in fostering patient trust and cooperation, demonstrating exceptional communication and empathy. Well-qualified Personal Care worker skilled in delivering top-quality home care support. Effective at ambulating patients, meeting personal grooming needs and administering medications. Detail-oriented in maintaining clean and organized personal areas to support daily living safety.
Overview
15
15
years of professional experience
Work History
Certified Home Health Aide
Agneus Healthcare
07.2019 - 10.2024
- Monitored progress and documented patient health status changes to keep care team updated.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Provided mobility assistance such as walking and regular exercising.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
Medical Customer Service Representative
Providence Hospital
09.2014 - 03.2018
- Completed clerical duties and tasks for clinic administration.
- Referred and screened patients to make best use of resources, triage staff, and serve community members.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
Customer Service Representative
Kmart
04.2010 - 04.2014
- Responded to customer requests for products, services, and company information.
- Sought ways to improve processes and services provided.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Promptly responded to inquiries and requests from prospective customers.
Education
No Degree - Social Sciences
Benedict College
Columbia, SCCertificate - Nursing Assistance
VMT
Washington,D.C.High School Diploma -
Bethesda-Chevy Chase High School
Bethesda, MD06-2004
Skills
- Client documentation
- Quality program protocols
- Care Plan Management
- Care plan assessment
- Feeding Assistance
- Medication Administration
- Knowledge of state regulations
- Vital signs monitoring
- Physical therapy support
- Behavior redirection
- Clinical documentation and reporting
Timeline
Certified Home Health Aide
Agneus Healthcare
07.2019 - 10.2024
Medical Customer Service Representative
Providence Hospital
09.2014 - 03.2018
Customer Service Representative
Kmart
04.2010 - 04.2014
No Degree - Social Sciences
Benedict College
Certificate - Nursing Assistance
VMT
High School Diploma -
Bethesda-Chevy Chase High School
Similar Profiles
Randy ChavezRandy Chavez
IT Support Specialist at iasis healthcare / Steward healthcare / Honor HealthcareIT Support Specialist at iasis healthcare / Steward healthcare / Honor Healthcare
Kennon RoweKennon Rowe
Certified Nursing Assistant at American Healthcare, LLC Heritage Hall Healthcare, Rehabilitation CentersCertified Nursing Assistant at American Healthcare, LLC Heritage Hall Healthcare, Rehabilitation Centers
Cierra MingoCierra Mingo
Agency Nurse at Amergis Healthcare Staffing formerly Maxim HealthcareAgency Nurse at Amergis Healthcare Staffing formerly Maxim Healthcare