Eduardo Reyes
Laurel
Summary
Experienced with specialized task execution and strategic implementation. Utilizes effective problem-solving techniques to enhance operational processes. Track record of fostering team collaboration and ensuring project success.
Overview
3
3
years of professional experience
Work History
Platform Specialist
Ingram Micro
04.2024 - Current
- Lead vendor training programs for staff, leading to higher ticket being solved and better overall performance.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated closely with leadership to define strategic goals for a new business unit
- Reduced Ticket time from being out of SLA
Sales Support Representative
Ingram Micro
08.2022 - 04.2024
- Increased sales revenue by identifying and targeting high-potential accounts.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Streamlined sales process, reducing time from lead to close.
- Answered customers' questions regarding products, prices, and availability.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Used CRM software to maintain detailed contact logs and account records.
Office Administrator
Koach Transportation
02.2022 - 08.2022
- Maintained electronic and paper filing systems for easy retrieval of information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Improved workplace efficiency with the regular maintenance of office equipment and proactive troubleshooting of technical issues.
- Implemented digital document management system, reducing paper waste and promoting environmental sustainability.
Intern
Max's Masonry
08.2021 - 12.2021
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Prepared project presentations and reports to assist senior staff.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
Education
Bachelor's - Cybersecurity
UMGC
Adelphi, MD05.2024
Bachelor of Science - Cybersecurity
Washington Adventist University
Takoma Park, MD05.2021
Skills
- Customer relations
- Analytical thinking
- Documentation management
- Vendor relations
- Data entry
- Computer proficiency
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Languages
Spanish
Native or Bilingual
Timeline
Platform Specialist
Ingram Micro
04.2024 - Current
Sales Support Representative
Ingram Micro
08.2022 - 04.2024
Office Administrator
Koach Transportation
02.2022 - 08.2022
Intern
Max's Masonry
08.2021 - 12.2021
Bachelor's - Cybersecurity
UMGC
Bachelor of Science - Cybersecurity
Washington Adventist University
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