Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
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Eduardo Reyes

Laurel

Summary

Experienced with specialized task execution and strategic implementation. Utilizes effective problem-solving techniques to enhance operational processes. Track record of fostering team collaboration and ensuring project success.

Overview

3
3
years of professional experience

Work History

Platform Specialist

Ingram Micro
04.2024 - Current
  • Lead vendor training programs for staff, leading to higher ticket being solved and better overall performance.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Enhanced customer satisfaction with timely and accurate issue resolution.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Collaborated closely with leadership to define strategic goals for a new business unit
  • Reduced Ticket time from being out of SLA

Sales Support Representative

Ingram Micro
08.2022 - 04.2024
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress.
  • Streamlined sales process, reducing time from lead to close.
  • Answered customers' questions regarding products, prices, and availability.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Used CRM software to maintain detailed contact logs and account records.

Office Administrator

Koach Transportation
02.2022 - 08.2022


  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Contributed to a positive work environment by fostering strong working relationships among colleagues.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Improved workplace efficiency with the regular maintenance of office equipment and proactive troubleshooting of technical issues.
  • Implemented digital document management system, reducing paper waste and promoting environmental sustainability.

Intern

Max's Masonry
08.2021 - 12.2021
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Prepared project presentations and reports to assist senior staff.
  • Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.

Education

Bachelor's - Cybersecurity

UMGC
Adelphi, MD
05.2024

Bachelor of Science - Cybersecurity

Washington Adventist University
Takoma Park, MD
05.2021

Skills

  • Customer relations
  • Analytical thinking
  • Documentation management
  • Vendor relations
  • Data entry
  • Computer proficiency

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Languages

Spanish
Native or Bilingual

Timeline

Platform Specialist

Ingram Micro
04.2024 - Current

Sales Support Representative

Ingram Micro
08.2022 - 04.2024

Office Administrator

Koach Transportation
02.2022 - 08.2022

Intern

Max's Masonry
08.2021 - 12.2021

Bachelor's - Cybersecurity

UMGC

Bachelor of Science - Cybersecurity

Washington Adventist University

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Eduardo Reyes