EDUARDO ROBLES
Beltsville
Summary
Seasoned Business Systems Analyst (BA) with over 20 years of progressive experience in successfully tracking project from inception, implementation into production, and future iteration releases. Strong skills in both business and technical aspects (i.e., requirements gathering, change control management.)
Overview
31
31
years of professional experience
1
1
Certification
Work History
BUSINESS SYSTEMS ANALYST / SCRUM MASTER
ASM Research Accenture Federal Services
01.2021 - Current
- Manage, organize, plan, and track software development projects for the US Department of Energy.
- Engage with diverse stakeholders and developers to develop service, product, and change transition solutions.
- Collaborate daily with Agile team to track the development and implementation of requirements and test new and existing system functionality.
- Conduct current system gap analysis of against desired system functionality for quality peer review system, including workflows and reporting through PowerBI.
- Responsible for coordinating, scheduling, and leading all requirements-gathering meetings.
- Conduct system administration for various customer specific applications ranging from Atlassian JIRA, SharePoint Power Automate, ServiceNow, and several .net based applications.
- Provide project communications to stakeholders, management, and development team conducting regular meetings, Kanban boards, meeting minutes, share document repository via MS Teams.
- Serve as BA lead to track Agile Scrum Board, Kanban board projects for the transition to MS Azure cloud services from customer based .net habitat.
- Expert and providing Executive Summaries and high-level reports to upper management and addressing organizational directorate mandates.
- Process mapping of approval workflows from existing MS Forms to PowerAutomate and PowerBI
BUSINESS ANALYST / SCRUM MASTER
Irving Burton Associates
Washington, DC
02.2017 - 11.2019
- Collaborated with Product Managers at the U.S. Administrative Office of the Judiciary in the creation and prioritization of the digital product backlog.
- Managed cross-function teams to recruit IT staff and deliver IT telecommunications infrastructure (products and services) to the U.S. Federal Courts.
- Served as a primary Business Analyst for the unit.
- Facilitated Agile release planning, human resource allocations, product backlog management and data management for DevOps, and supportive Project Management Office Scrum teams via Jira and Confluence.
- Wrote JIRA, Confluence, SharePoint and Slack guidelines and organizational standards & policies.
- Organized digital libraries and directories for best practices and standard practices using metadata.
IT BUSINESS ANALYST
Gama-1 Technologies
Silver Spring, MD
12.2008 - 01.2017
- Coordinated project for the US National Oceanic and Atmospheric Administration (NOAA) National Weather Service in setting up a complete IT telecommunications infrastructure (site, IT, hardware, software, staff, service, and diversity) from initiation to completion.
- Managed ongoing operation serving as Incident Manager, Change Control Board (CCB) Secretariat, and Asset Manager (both hardware and software).
- Conducted IT security reviews to meet and manage System Security Plan (SSP).
- Conducted business impact analysis, and data management for business continuity to identify time-sensitive or critical business functions and processes and the resources that support them, including operational staff.
- Researched and analysed business processes, human resource allocations, process mapping, process and designed and implemented automated business solutions.
- Integrated business solutions via ServiceNow to achieve project goals and stakeholder consensus.
- Elicited project stakeholder requirements via surveys, workshops and MoSCoW method (Must Have Should Have WouldHave Won’t Have this time)
SENIOR ANALYST
General Dynamics Information Technology
Washington, DC
02.2005 - 12.2007
- Managed the service level agreements (SLA) for the U.S. Sergeant at Arms for U.S. Federal Senate (U.S. Capitol and state offices to maintain an SLA of 99.9%).
- Conducted data analysis, data representation, and metrics reporting Quality Assurance (QA) metrics using ServiceNow, Lotus Notes and SQL.
- Collaborated with Incident / Installation Managers to provide Field Technicians (FT) with proper process workflow and training using quality assurance techniques and trouble ticket findings.
- Mentored FTs and conducted root cause analysis in hands-on problem solving.
- Elicited business / customer requirements and developed frameworks for continuous improvement.
- Awarded with excellent communication skills, written, organization skills, and leadership skills.
- Developed and implemented improved methods using relational databases via SQL in identifying problematic issues resulting in a report annual return savings of $10M.
BUSINESS ANALYST - QUALITY ASSURANCE ANALYST
Dynamics Research Corporation
Vienna, VA
07.2002 - 01.2005
- Evaluated litigation documents for QA improvements at the Department of Justice (DOJ).
- Implemented QA methods to identify errors and facilitate DOJ document release and submission.
- Performed quality audits of DOJ Standard Operating Procedures using ISO 9001 procedures.
- Supported activities in accounting, testing, and design to achieve desired business results.
- Acted as a business liaison to manage product deliverables, create a focus on product development, and enhanced teamwork within the organization.
LOGISTICS SPECIALIST
U.S. Army, Various US Army Bases
11.1995 - 05.2003
- Managed U.S. Army logistics records for missions, equipment, usage, and maintenance.
- Established, analysed, and maintained supply chain and logistics accounting records.
- Assigned duties, instructed, and supervised soldiers in logistic techniques and procedures.
- Trained soldiers as Logistics Specialist for US Army deployments and field training.
Education
MS - Software Engineering
University of Maryland Global Campus
BA - Business Administration
State University of New York, Buffalo
Project Management Professional (PMP) - undefined
Project Management Institute
Professional / Certified Scrum Master (PSM / CSM) - undefined
Scrum.org
Skills
- Requirements gathering
- Cross-functional collaboration
- Gap analysis
- Workflow Analysis
- Problem-Solving
- Critical Thinking
- Active Listening
- Ad Hoc Reporting
Accomplishments
In 2012, Eduardo implemented and set up the workflow design of the first iteration of the National Weather Services' Wireless Emergency Alerts (WEAs.) On July 26, 2012, a tornado with wind speeds of up to 110 miles per hour ripped a 10-mile path through Elmira, New York. Four homes were completely destroyed in its path and 16 were made uninhabitable due to fallen trees and debris. In total, more than 2,000 structures sustained extensive damage. Given the severity of the destruction, first responders arrived at the scene expecting to find many dead and injured. Instead, they found that there had been no deaths and, remarkably, no injuries. Numerous residents credited the Wireless Emergency Alerts (WEAs) they received on their mobile phones, saying they took shelter in their basements upon receiving the message. Thanks to WEAs, countless lives have been saved at times when they otherwise wouldn’t have been.
Certification
- Project Management Professional (PMP) Credential # 2765727
- Scrum Master Certified (SMC) Credential ID 426588
Languages
Spanish
Native or Bilingual
French
Full Professional
Italian
Full Professional
Timeline
BUSINESS SYSTEMS ANALYST / SCRUM MASTER
ASM Research Accenture Federal Services
01.2021 - Current
BUSINESS ANALYST / SCRUM MASTER
Irving Burton Associates
02.2017 - 11.2019
IT BUSINESS ANALYST
Gama-1 Technologies
12.2008 - 01.2017
SENIOR ANALYST
General Dynamics Information Technology
02.2005 - 12.2007
BUSINESS ANALYST - QUALITY ASSURANCE ANALYST
Dynamics Research Corporation
07.2002 - 01.2005
LOGISTICS SPECIALIST
U.S. Army, Various US Army Bases
11.1995 - 05.2003
BA - Business Administration
State University of New York, Buffalo
Project Management Professional (PMP) - undefined
Project Management Institute
Professional / Certified Scrum Master (PSM / CSM) - undefined
Scrum.org
MS - Software Engineering
University of Maryland Global Campus