Edward Lavalie
Montgomery Village
Summary
Compassionate and adaptable professional with extensive experience in direct support for individuals with disabilities. Known for effective communication and problem-solving skills, consistently delivering personalized care and fostering positive client relationships to drive success.
Overview
15
15
years of professional experience
Work History
Direct Support Professional
Fello
Linthicum Heights
01.2023 - Current
- Assisted individuals with daily living activities and personal care needs to promote independence and well-being.
- Assisted clients in developing life skills and achieving personal goals.
- Collaborated with team members to create personalized care plans.
- Maintained a safe and clean environment for all clients.
- Monitored client behavior and reported changes to supervisors promptly.
- Coordinated recreational activities to boost client engagement and foster social connections.
- Educated clients on health and wellness topics.
- Delivered emotional support to clients during challenging situations to help them navigate difficulties.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Accompanied individuals on outings to promote independence and integration into the community.
- Followed care plan and directions to administer medications.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Documented clients' progress by observing behaviors and engaging in conversations.
EIA
Community Support Services
Gaithersburg
03.2015 - 12.2023
- Administered medications according to prescribed schedules and guidelines.
- Facilitated meaningful conversations with clients, fostering emotional well-being.
- Assisted clients with mobility and transportation to appointments and outings.
- Collaborated with healthcare professionals to ensure comprehensive client care plans.
- Monitored client health status and reported changes to family members or nurses.
- Maintained clean and well-organized environment for client happiness and safety.
- Supported bathing, dressing and personal care needs.
- Guided clients in exploring hobbies and interests, enriching their quality of life.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Coordinated transportation for clients to grocery stores, medical appointments, and essential errands, ensuring access to vital services.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
Teachers Assitant
CSAAC
Gaithersburg
11.2012 - 06.2015
- Collaborated with lead teacher to develop engaging lesson plans and instructional materials tailored to student needs.
- Supported students with special needs in daily classroom activities.
- Streamlined organization of classroom resources and upheld a clean, conducive learning environment.
- Monitored student progress and communicated observations to educators regularly.
- Facilitated small group instruction to enhance student comprehension and engagement.
- Implemented behavioral management strategies to promote positive interactions among students.
- Participated in staff meetings to discuss student needs and educational strategies.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Supported teachers in generating materials, developing lesson plans, preparing classes, scheduling, distributing exams, and mentoring students.
- Provided individualized and small group support to reinforce classroom topics and promote student learning.
- Distributed textbooks, workbooks, papers, and pencils to students.
- Worked one-on-one with special needs students to help navigate through school challenges.
- Prepared lesson materials and visual aids to reinforce lesson concepts.
- Conducted literature and resource research to support classroom projects.
- Laminated instructional materials to ensure they withstand frequent classroom use.
- Assessed student learning styles and understanding of material to redirect and optimize teaching strategies.
- Assisted in the development of individualized education plans (IEPs) for special education students.
- Assisted in planning and implementing lesson plans in accordance with state curriculum standards.
Customer Service Representative
Verizon
Reynoldsburg
02.2011 - 09.2012
- Assisted customers with inquiries regarding products and services.
- Resolved technical issues related to mobile devices and services.
- Educated customers about new features and promotions effectively.
- Collaborated with team members to improve customer satisfaction initiatives.
- Documented customer interactions in the company's CRM system accurately.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Education
High School Diploma -
Watkins Mill High School
Gaithersburg, MD05-2007
Associate of Science - Public Health
Montgomery College
Rockville, MD05-2026
Skills
- Client support
- Team collaboration
- Care planning
- Communication skills
- Life skills development
- Problem resolution
- Individualized support planning
- Client advocacy
- Record keeping
- Health services
- Healthcare
- Life skills training
- Behavioral support
- First aid and CPR
- ADL support
- Case documentation
- HIPAA compliance
Timeline
Direct Support Professional
Fello
01.2023 - Current
EIA
Community Support Services
03.2015 - 12.2023
Teachers Assitant
CSAAC
11.2012 - 06.2015
Customer Service Representative
Verizon
02.2011 - 09.2012
High School Diploma -
Watkins Mill High School
Associate of Science - Public Health
Montgomery College