Eesha Imran
Catonsville
Summary
Friendly and detail-oriented professional with over 2 years of experience in fast-paced, customer-facing roles. Highly skilled in managing front desk responsibilities, such as answering questions, managing orders, and resolving customer concerns. My experience as a Starbucks barista has served as an incredible learning opportunity, and I have developed strong communication and customer service skills. I am eager to bring this background to future roles, and create a welcoming and professional work environment.
Overview
2
2
years of professional experience
Work History
Barista
Starbucks
Owings Mills
08.2024 - 07.2025
- Greeted customers upon entering the store with friendly demeanor.
- Provided excellent customer service through friendly interactions and personalized recommendations.
- Operated point-of-sale systems to process customer transactions efficiently.
- Handled customer concerns with professionalism to maintain satisfaction and loyalty.
- Collaborated with team members to ensure smooth store operations during busy hours.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Responded to inquiries quickly and professionally.
- Communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Identified potential opportunities for improving customer service processes
- Maintained calm demeanor during high-volume periods and special events.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Followed health, safety and sanitation guidelines to pass state inspections.
Team Member/Cafe Barista
Target
Ellicott City
08.2023 - 06.2024
- Assisted customers with product inquiries and provided friendly service.
- Collaborated with team members to ensure smooth operations.
- Processed transactions accurately at the cash register.
- Supported training of new employees in store procedures and policies.
- Maintained a clean and organized work area throughout shift.
- Worked hard to learn required tasks quickly to maximize performance.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Looked for ways to go above and beyond job requirements.
Education
Psychology
University of Maryland, Baltimore County
Baltimore, MD08-2027
Skills
- Customer service
- Positive and professional
- Team collaboration
- Conflict resolution
- Attention to detail
- Fluent in Urdu and Hindi
- POS system operation
- Verbal and written communication
Timeline
Barista
Starbucks
08.2024 - 07.2025
Team Member/Cafe Barista
Target
08.2023 - 06.2024
Psychology
University of Maryland, Baltimore County
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