- I enjoy helping others and giving back to the community
- Reading
- Personal Development and Self-Improvement
- Video Gaming
- Electronics
- Virtual Reality
E'Johntae Gordon
Fort Washington,MD
Summary
Offering strong leadership qualities and aptitude for efficient problem resolution, eager to learn and grow in service desk environment. Contributes solid grasp of IT support concepts and familiarity with help desk tools. Ready to use and develop communication and technical skills in this role.
Overview
9
9
years of professional experience
Work History
Help Desk
Prince George’s County Summer Youth Enrichment Program
07.2025 - 08.2025
- Learned the fundamentals of help desk organization
- Gained basic help desk assessments and functions, productivity measurements, problem resolution, software technologies to track and monitor the help desk infrastructure, and more.
- Created and maintained help desk documentation to answer common support questions.
- Provided exceptional customer service when responding to help desk requests, maintaining professionalism at all times.
Customer Service Associate Cashier
Five and Below
Clinton, MD
11.2022 - 01.2023
- Greeted and welcomed customers
- Assisted with stocking and maintaining floor appearance
- Provided selection and purchase assistance
- Operated POS cash register
- Responsible for cash handling procedures
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Prince George’s County Summer Youth Enrichment Program
07.2022 - 08.2022
- Received on-the-job training
- Trained in workplace etiquette
- Trained in handling conflict in the workplace
- Trained in resume writing, leadership roles, and how to be a team player
- Gained exposure to a diverse range of careers
- Built positive workplace relationships
Boys to Men, Reid Temple A.M.E Church
01.2017 - 03.2020
- Attended meetings
- Learned life skills
- Participated in mentoring sessions
- Participated in tire-changing activities, learning to tie ties, public speaking, etc.
Education
Some College (No Degree) - Business Administration
Prince George’s Community College
Largo, MD08-2027
High School Diploma -
SURRATSVILLE HIGH SCHOOL
Fort Washington, MD05.2024
Skills
- Excellent verbal communication
- Active listener
- Team player
- Adaptable
- Fast Learner
- Customer Service
- Time Management
- Tech Savvy
Interests
Timeline
Help Desk
Prince George’s County Summer Youth Enrichment Program
07.2025 - 08.2025
Customer Service Associate Cashier
Five and Below
11.2022 - 01.2023
Prince George’s County Summer Youth Enrichment Program
07.2022 - 08.2022
Boys to Men, Reid Temple A.M.E Church
01.2017 - 03.2020
High School Diploma -
SURRATSVILLE HIGH SCHOOL
Some College (No Degree) - Business Administration
Prince George’s Community College
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