EL-bashir Muhammed
Capitol Heights
Summary
I have built strong customer service and teamwork skills while working in busy restaurant and senior living environments. My dedication and reliability allowed me to take on additional responsibilities and transition from a server role to a utility position. I consistently focused on supporting my team, maintaining efficiency, and providing quality service to guests and residents.
Overview
5
5
years of professional experience
Work History
General Utility Worker
Erickson Senior Living
Woodleigh
06.2023 - Current
- Facilitated smooth operations during staff absences by cross-training in multiple roles, providing consistent service despite unforeseen circumstances.
- Enhanced team performance by assisting coworkers with various tasks, promoting collaboration and camaraderie.
- Installed, maintained and repaired variety of public utility fixtures such as sewers, storm drains and water supply systems.
- Maintained manholes, catch basins, pump stations, reservoirs and other water services facilities by maintaining and repairing piping.
- Advanced workplace safety initiatives with proactive hazard identification and reporting practices that reduced incident rates over time.
- Demonstrated adaptability by quickly mastering new tasks as needed, providing versatile support to team members and management alike.
- Aided in cost reduction strategies through efficient use of resources and supplies, contributing to overall company savings.
Concierge
A-Class Concierge Services LLC
01.2023 - 09.2026
- Facilitated personalized assistance for guests with special needs or requests, ensuring exceptional service delivery.
- Delivered exceptional customer service to diverse clientele, enhancing overall customer experience.
Director of First Impressions
Concierge Services
01.2024 - 09.2025
- Facilitated office events and meetings, ensuring seamless execution and high participant satisfaction.
- Executed regular inventory assessments of office supplies and equipment to ensure resource availability.
- Facilitated onboarding processes for new employees, ensuring seamless integration into roles.
- Spearheaded development of policy updates for visitor access control within premises.
- Championed continuous improvement initiatives to enhance front desk operations and maximize efficiency.
- Oversaw organization of front desk area to enhance visitor experience.
Crewmember
Checkers & Rally's
Capitol Heights, MD
02.2022 - 10.2023
- Oversaw front counter and drive-thru operations to ensure efficient service delivery.
- Assisted customers with order placement. Prepared meals according to specifications. Processed payments efficiently.
- Exhibited exceptional multitasking skills by managing multiple orders concurrently while maintaining high standards of quality and efficiency.
- Collaborated effectively with teammates and integrated feedback from management.
- Facilitated collaboration among team members to ensure timely order completion.
- Enhanced customer satisfaction through delivery of friendly and efficient service at the register.
- Executed thorough cleaning and maintenance of all restaurant areas to uphold a pristine image.
- Delivered exceptional customer service by warmly greeting customers and consistently exceeding quality expectations.
- Maintained cleanliness and sanitation of food preparation area, equipment, and utensils.
- Delivered exceptional customer service by promptly and professionally addressing concerns and issues.
Education
Medicinal Chemistry
Towson University
Baltimore, MDSkills
- Hand tools usage
- Loading and unloading
- Heavy lifting
- Cleaning procedures
- Work area setup
- Waste disposal
- Dishwashing
- Welding techniques
- Supply restocking
- Plumbing repairs
- Assembly line
- Component replacement
- Basic repair skills
- Machinery repair
- Maintenance support
- Painting techniques
- Teamwork
- Willing to learn
Languages
Hausa - Native or Bilingual
English - Native or Bilingual
Timeline
Director of First Impressions
Concierge Services
01.2024 - 09.2025
General Utility Worker
Erickson Senior Living
06.2023 - Current
Concierge
A-Class Concierge Services LLC
01.2023 - 09.2026
Crewmember
Checkers & Rally's
02.2022 - 10.2023
Medicinal Chemistry
Towson University