Elan Ponder
Silver Spring,MD
Summary
Professional Asset Specialist with strong focus on optimizing asset management and ensuring operational efficiency. Skilled in data analysis, risk assessment, and strategic planning, consistently delivering results through effective team collaboration and adaptability. Known for reliability and proactive approach to evolving organizational needs.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sr. Hardware Asset Management Analyst
Warner Bros. Discovery
07.2024 - Current
- Responsible for global order logistics, order reconciliation of all classes of technology assets, asset record creation, asset distribution to worldwide support teams, and lifecycle asset tracking for all of WBD's technology asset acquisitions.
- Ensure all assets are appropriately and accurately recorded in the asset management system and work with Finance & Operations to ensure the accuracy of the data in WBD's asset management system and procurement system.
- Responsible for processing & tracking, and auditing pending equipment repairs, product returns, loaned or demonstration products delivered to WBD, and asset transfers across the organization.
- Accountable for managing global inventory for capital surplus assets, operational spare assets, and consumable parts.
- Comprehensive technical knowledge of the function of all assets in WBD's inventory is required to facilitate product substitutions due to the inability to acquire new products or cost avoidance opportunities.
- Maintain secure and organized storage areas across multiple sites in the US and ensure the accuracy of the inventory in both the capital surplus and operating parts.
- Performs the retirement and disposal of company assets in line with established WBD policies and procedures.
- Responsible for auditing compliance of established policies and procedures, system operations, enhancements, and data integrity.
- Engage stakeholders to ensure alignment with their requirements and expectations and adherence to process standards.
- Sets and monitor performance targets with defined KPI's.
- Accountable for designing and maintain effective and efficient process to deliver quality outcomes as required within the organization.
- Responsible for auditing compliance of established policies and procedures, system operations, enhancements, and data integrity.
- Engage stakeholders to ensure alignment with their requirements and expectations and adherence to process standards.
- Monitors and delegates service request within the KPA to other members of the asset management team.
- Addresses escalations for incidents and services request related to the KPA.
- Sets and monitor performance targets with defined KPI's.
- Streamlined reporting processes, saving time and increasing accuracy in data presentation for clients.
- Developed strong relationships with clients, fostering trust and open communication regarding their portfolio management needs.
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices, ensuring continuous improvement in service delivery for clients.
IT Asset Specialist
ZeniMax Media
Rockville, MD
07.2022 - 07.2024
- Implements processes, procedures and systems for tracking and analyzing software, hardware, and equipment from requisition through retirement.
- Processes all incoming equipment, validates each shipment, and updates t asset inventory database.
- Tests and evaluates returned equipment and processing end of life equipment.
- Tracks assets not connected to the network and recovers assets not in use.
- Fulfills requests for ordering hardware/software.
- Updates ticketing system with status of hardware/software requests.
- Submits and manages RMAs for return or exchange of equipment.
- Maintained stockroom with impeccable organization and adherence to procedures.
- Tracked warranties by monitoring expiration and hardware nearing EOL.
- Processed surplus inventory returns and determined proper actions using system to document.
IT Asset Management Analyst
ECS Tech
09.2020 - 04.2022
- Company Overview: Fairfax, VA
- Perform daily and long-term operational and management of hardware and software.
- Plan, monitor, and record hardware assets and/or software license to make sure they complied with vendor contracts in different software tools.
- Manage inventory of CIS and assets inside of Service Now, including dependencies and attributes), making sure that modifications, withdrawals, and additions of existing ones are correctly recorded by the teams in charge in the tools to ensure that the vendor contracts are complied.
- Take part in various projects and Audits.
- Work closely with logistic partner and review performance matrix.
- Overall Vendor management.
- Responsible for managing lifecycle of hardware and software asset.
- Design processes relating to software and hardware asset management, execute and enhance them.
- Establish and maintain documentation of procedures, processes, and reports concerning asset and configuration management.
- Take part in other ITSM processes, or as required perform as a back up to maintain operational activities.
- Collaborate with infrastructure teams to determine trends in asset performance.
- Perform research on industry best practice and incorporate it with organizational practices.
- Establish and maintain hardware and software maintenance database.
- Help assist in Hardware Audits and software True-Ups.
- Fairfax, VA
Junior IT Asset Manager
Veritium
08.2019 - 08.2020
- Company Overview: (Department of Transportation)
- Maintain the accuracy of all assets in the Service Management System.
- Manage access to all assets following Federal Government policies and guidelines.
- Maintaining of IT assets includes receiving, documenting, inventorying, distributing, shipping, and securing assets.
- Inventorying and tracking of all OIT procured software assets.
- Performs day-to-day activities required to manage and maintain the accuracy of all IT assets.
- Tracking of IT assets throughout their life cycle, from procurement to disposal including accessories and perip.
- Serve as IT hardware/software asset management subject matter expert.
- (Department of Transportation)
IT Specialist
Inquisit LLC
Washington DC, Utah
11.2019 - 08.2020
- Company Overview: (USDA)
- Set up and manage user accounts and permissions to consent access to a network.
- Setting up the Organization’s computer system to meet specific business goals.
- Update and maintain the computer inventory and equipment.
- Maintain and resolve issues on LAN/WAN, VoIP telephone.
- Coordinate with vendors to resolve technical problems with desktop computing equipment and software.
- Endorse and apply upgrades to systems to ensure durability.
- Resolve hardware and network connectivity issues.
- Validate & approve VPN access for all remote users.
- Assist in technical upgrading and maintaining of entire desktop systems.
- (USDA)
- The strongest resumes quantify results. Consider adding numbers to your achievements. E.g., 'Managed approximately 30 incoming calls, emails and faxes per day from customers.
Desktop Support Technician
Ascension
11.2017 - 09.2018
- Company Overview: (Lady of Lourdes Mem hospital)
- Diagnoses and resolves problems using documented procedures and checklists.
- Assists with the resolution of application, hardware and software problems.
- Escalates problems to higher level technical support professionals when necessary.
- Completes end to end desktop activities for installs, moves, adds, changes, updates and projects.
- Provides desktop services to customers following documented processes while providing a good customer service experience to those supported.
- Validates IT related assets.
- Provides Tier 1 software and hardware support.
- Enters call data into tracking system.
- (Lady of Lourdes Mem hospital)
Systems Technician
SRA International, Inc.
03.2009 - 04.2015
- Company Overview: (GAO)
- Senior support desk technician responsible for onsite and field hardware support within the Government Accounting Office.
- Bi-weekly inventory and reconciliation of hardware assets along with monitoring the logistics queue in HP Asset Manager.
- Provide enterprise-level application and hardware support in an OS X, Windows XP, Windows 7, Windows 8 and MS Office Suite environment.
- Assist with disaster recovery tasks including periodic validation of disaster recovery procedures.
- Provide hardware, software and administration support for mobile devices including smartphones and tablets.
- (GAO)
Education
Computer Security & Forensic
SUNY Broome
05.2017
Computer network information
Test College
07.2004
Skills
- SAP
- Ariba
- Flexera
- Service Now
- Remedy
- Windows 10
- Due diligence
- Asset optimization
- Portfolio management
- Valuation techniques
- Asset allocation
- Technical analysis
- Cost-benefit analysis
- Asset management
- Lease administration
- Investor reporting
- Procurement
- Logistics management
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Relationship building
- Asset valuation
Certification
CITAM
Timeline
Sr. Hardware Asset Management Analyst
Warner Bros. Discovery
07.2024 - Current
IT Asset Specialist
ZeniMax Media
07.2022 - 07.2024
IT Asset Management Analyst
ECS Tech
09.2020 - 04.2022
IT Specialist
Inquisit LLC
11.2019 - 08.2020
Junior IT Asset Manager
Veritium
08.2019 - 08.2020
Desktop Support Technician
Ascension
11.2017 - 09.2018
Systems Technician
SRA International, Inc.
03.2009 - 04.2015
Computer Security & Forensic
SUNY Broome
Computer network information
Test College
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