Elayna Marchese
Waldorf
Summary
Organized and team-oriented professional with several years of experience providing administrative support and ensuring efficient office operations. Dedicated to improving customer satisfaction and service quality through strong communication and attention to detail. Tech-savvy and hardworking, with expertise in documentation, reporting, compliance, payroll support, invoice processing, and records management. Skilled at maintaining accurate employee files and supporting daily business operations with efficiency and professionalism.
Overview
10
10
years of professional experience
Work History
Client Experience Coordinator
Peachy Studio
Washington
05.2025 - Current
- Oversaw new client onboarding and cultivated long-term client relationships to improve retention.
- Communicate effectively with team members and clients to foster positive relationships.
- Ensure accuracy and attention to detail across all assigned tasks.
- Coordinated daily operations and team functions to maintain smooth workflows.
- Managed facility appearance and inventory to uphold brand standards and enhance operational efficiency.
Hiring Manager
Blue Sky Bridal
San Francisco
09.2022 - 03.2025
- Cultivated strong relationships with candidates, hiring teams, and external partners to streamline hiring processes.
- Served as the main point of contact for candidates, internal team members, and clients.
- Balanced multiple priorities in a fast-paced environment, screening candidates, conducting interviews, and coordinating schedules.
- Resolved conflicts among team members and candidates with tact to maintain productivity and positive outcomes.
- Developed training materials and mentored junior team members to support their growth.
- Maintained meticulous records and ensured compliance with company policies and procedures.
Stockroom Supervisor
Vans
Honolulu
12.2019 - 03.2020
- Handled high-volume shipments daily to ensure timely delivery and inventory management.
- Supervised and educated associates on back-stock standards to maintain organization and efficiency.
- Utilized keen organization skills to manage team of 15 associates effectively.
- Demonstrated flexibility by leading team meetings, ensuring smooth workflow, and providing personalized customer service.
- Showed adaptability by managing large projects efficiently in fast-paced settings.
- Retained extensive product knowledge to provide tailored advice to customers based on their needs.
Host/Front Desk
Outrigger Reef Resort
Honolulu
05.2019 - 03.2020
- Greeted guests with a warm and welcoming demeanor, creating a comfortable and positive atmosphere, ensuring they felt valued and cared for.
- Resolved guest inquiries and issues promptly, delivering personalized solutions that contributed to high satisfaction levels.
- Demonstrated strong communication skills always giving outstanding customer service in a fast-paced environment.
- Processed reservations with attention to special requests, enhancing guest experience.
- Followed established guidelines to ensure consistency, and improve guest experience.
- Processed payments, managed billing, and maintained accurate records.
- Coordinated logistics for private events, managing details effectively to ensure seamless execution.
Associate Manager
Buffalo Exchange
San Francisco
10.2016 - 08.2017
- Led team to exceed customer service goals, fostering a positive environment that enhanced customer satisfaction.
- Directed daily workflows to maintain consistency and prioritize customer focus.
- Developed and implemented training to enhance staff skills and align with business objectives.
- Managed opening/closing operations, ensuring compliance with standards and facilitating smooth transitions.
- Oversaw back-office functions to optimize store efficiency.
Education
Associate of Arts - Psychology
City College of San Francisco
CASkills
- Client onboarding
- Project coordination
- Training & Development
- Management
- Problem Solving
- Organization
- Purchasing
- Adaptability
- Phone Etiquette
- Customer relationship management
- Data entry accuracy
- Microsoft Office
References
- Maddy Hayes, (530) 383-9926
- Maria Azzolino, (510) 714-4757
- Dillyn Minson, (973) 936-2744
Timeline
Client Experience Coordinator
Peachy Studio
05.2025 - Current
Hiring Manager
Blue Sky Bridal
09.2022 - 03.2025
Stockroom Supervisor
Vans
12.2019 - 03.2020
Host/Front Desk
Outrigger Reef Resort
05.2019 - 03.2020
Associate Manager
Buffalo Exchange
10.2016 - 08.2017
Associate of Arts - Psychology
City College of San Francisco