ELDRED DECKER
Glenn Dale
Summary
Proven professional with a robust background in healthcare and customer service, notably at Social Health Services Group. Expert in medication administration (hard skill) and maintaining composure under pressure (soft skill), enhancing client well-being and satisfaction. Achieved a significant reduction in client health issues through vigilant care and effective communication.
Overview
2
2
years of professional experience
Work History
Direct Support Professional
Social Health Services Group
Columbia
03.2024 - Current
- Organized oral medications for clients following dosage and schedule requirements.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Monitored health and well-being of clients and reported significant health changes.
Delivery Associate
Amazon
Beltsville
05.2023 - 01.2025
- Transported and safely delivered items to prevent damage or loss.
- Inspected vehicle and maintained gas, oil and water levels.
- Ensured proper care in the handling of packages to avoid damage during transit.
Customer Service Representative
Home Depot
College Park
05.2023 - 02.2024
- Answered inbound calls, chats and emails to facilitate customer service.
- Conducted regular follow-up calls with customers after resolving their issues.
- Updated databases with new and modified customer data.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Bachelor of Science - Marketing
University of Maryland Global Campus
Hyattsville, MDCertified Medication Technician - Health Administration
MBON
Baltimore, MD03-2024
High School Diploma -
Cambridge International High School
Foreign Country06-2019
Skills
- Transportation
- CPR
- First Aid
- AED
- Client documentation
- Medication Administration
Timeline
Direct Support Professional
Social Health Services Group
03.2024 - Current
Delivery Associate
Amazon
05.2023 - 01.2025
Customer Service Representative
Home Depot
05.2023 - 02.2024
Bachelor of Science - Marketing
University of Maryland Global Campus
Certified Medication Technician - Health Administration
MBON
High School Diploma -
Cambridge International High School
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