Eleanor Brown
Baltimore
Summary
Accomplished Bus Field Supervisor at Maryland Transit Administration, adept in operations planning and customer relations. Enhanced safety and efficiency by implementing comprehensive safety measures and optimizing operator performance. Proven track record in fostering strong customer relationships and improving on-time performance, leveraging effective communication and field operations expertise.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bus Field Supervisor
Maryland Transit Administration MTA
03.2023 - Current
- Monitored operators' on-time performance for compliance with regulations and policies by using the Transit Master, Trackit, and Swifly systems.
- Providing leadership to Bus operators and consultants within the Bus Maintenance Department
- Upheld company standards by enforcing strict adherence to policies and procedures during all field operations.
- Submit daily and weekly performance reports and procedures to ensure adherence to safety protocols, including incidents or accidents, and actively contributed to enhancing organizational performance.
- Collaborated closely with other Field Supervisors and Division Superintendents to share knowledge, expertise, and best practices to optimize overall operators' performance.
- Investigated incidents and accidents accurately and effectively.
- Develop resolutions to operational problems related to scheduled service, equipment failure, equipment maintenance, inclement weather, or other service disruptions.
- Contributed to business growth by identifying new opportunities to better serve our customers while providing support to our operators.
- Increased worksite safety with detailed risk assessments and implementation of comprehensive safety measures.
- Administered disciplinary actions to operators violating safety regulations and company policies.
- Fostered strong relationships with customers by providing regular updates and addressing concerns promptly.
Transit Bus Operator
Maryland Transit Administration MTA
07.2016 - 03.2023
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
- Operated with safety and skill to avoid accidents and delays.
- Provided passenger assistance and offered schedule and route information.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
- Provided exceptional customer service, addressing rider concerns with patience and professionalism.
- Resolved conflicts among passengers calmly and efficiently, maintaining a safe environment for all riders throughout their journey.
- Increased route efficiency through careful planning and coordination with dispatchers and Field Supervision.
- Handled fare collection accurately, protecting company revenue through diligent recordkeeping and reporting procedures.
- Improved on-time performance by effectively navigating traffic conditions and adjusting routes as necessary.
- Reduced accidents and maintained safety by adhering to strict driving regulations and guidelines.
- Provided information about routes, destinations, and timelines to inform passengers.
- Followed company policies and procedures and maintained compliance with standards.
- Inspected the bus for any mechanical issues before departure.
- Checked vehicle daily for maintenance needs, personally handled common upkeep, and reported serious concerns to the Bus Maintenance supervisor.
Education
General Studies
Northwestern High School
Baltimore, MD06-1994
Skills
- Field operations
- Schedule coordination
- Operations planning
- Quality control
- Environmental awareness
- Location auditing
- Customer relations
- Field inspection
- OSHA compliance
- Effective communication
- Safe operating procedures
- Safety oversight
Certification
FEMA NIMS Certifications: IS-100.c, IS-5.a, IS-800.d, IS-200.c, IS-700.b
Timeline
Bus Field Supervisor
Maryland Transit Administration MTA
03.2023 - Current
Transit Bus Operator
Maryland Transit Administration MTA
07.2016 - 03.2023
General Studies
Northwestern High School
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