Elena Bubulici
Chisinau
Summary
Customer dedicated professional with 5 years of expertise in customer support and issue resolution. Stress resistant, with strong time-management skills, and proficiency in internal software tools such as Plato, SAP, Boost, and Transport Matrix, alongside advanced knowledge of Microsoft Office Suite. Skilled in data entry accuracy, stock management, as well as shipping and receiving. Fast learner and flexible, providing support for multiple customers.
Overview
7
7
years of professional experience
Work History
Customer support specialist
INTERNATIONAL SERVICES DATA PROCESSING S.R.L.
Chisinau, Chișinău Municipality
11.2019 - Current
- Provided logistics and transportation support for customers.
- Managed email correspondences efficiently, enhancing response time significantly.
- Coordinated with other departments to resolve operational issues.
- Mastered use of internal software tools (SAP, Plato, Boost), improving work speed considerably.
- Trained new team members, ensuring high-quality customer support.
- Handled phone and email enquiries with carriers and customers regarding shipments and any delivery issues.
- Handled customer complaints, providing appropriate solutions.
Newspaper news editor
Media Image SRL
Chisinau, Chișinău Municipality
03.2018 - 10.2020
- Prioritised news stories according to their importance and relevancy, ensuring balanced coverage.
- Managed timely production of daily newspaper resulting in consistent on-time publication.
- Edited articles per a specific timeframe, verifying they were factually correct, concise and engaging.
- Covered current events and breaking news stories.
- Verified grammar and quality of completed works against editorial standards and made adjustments.
Education
Translation (english language)
Ion Creanga Pedagogical State University
Chisinau, Chișinău Municipality /2013 - /2018
Theoretical Lyceum Victor Cotofana
Drochia /2001 - /2013
Skills
- Experienced in providing customer support and issue resolution with professionalism
- Stress tolerance capacity
- Understanding of KPI's
- Time-Management capability
- Proficient in internal software tools (Plato, SAP, Boost, Transport Matrix), as well as Microsoft Office Suite (Word, Excel)
- Data entry accuracy
- Invoice processing
- Problem-solving
- Stock management
- Shipping and receiving
Languages
English
Fluent
Russian
Advanced
Timeline
Customer support specialist
INTERNATIONAL SERVICES DATA PROCESSING S.R.L.
11.2019 - Current
Newspaper news editor
Media Image SRL
03.2018 - 10.2020
Translation (english language)
Ion Creanga Pedagogical State University
/2013 - /2018
Theoretical Lyceum Victor Cotofana
/2001 - /2013
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