Elena Moraru
Summary
I leveraged my verbal communication and stress resistance skills at Fortus SRL to elevate service standards. My leadership as Restaurant Manager and Waitress Supervisor saw significant improvements in staff performance and customer satisfaction, underscoring my reliability and commitment to excellence in the hospitality sector. I feel ready to move to the next level and learn something new for myself.
Overview
2
2
years of professional experience
Work History
Restaurant Manager
Fortus SRL
01.2021 - 02.2022
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
Waitress Supervisor
Fortus SRL
08.2020 - 01.2021
- Managed table turnover rate effectively allowing for more guests served per shift.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Assisted in training new waitstaff, ensuring excellent service levels were maintained at all times.
Education
High School Diploma -
High School "Stefan Voda"
Stefan Voda, Moldova05.2020
High School Diploma -
National College of Computer Science "Spiru Haret"
Suceava, Romania05.2018
Skills
- Psychological stability
- Reliability and punctuality
- Stress resistance
- Professional appearance
- Verbal and written communication
- Sociability
- Physical endurance
Personal information
Date of Birth: 21/06/2000 (24 y.o.)
Height: 173 cm (5'8")
Weight: 65 kg
Without tattoo
Languages
Romanian
Native language
English
Upper intermediate
B2
Russian
Proficient
C2
Italian
Elementary
A2
Contact information
Mobile number: +373 (685) 93 933
Email: moraru_elenka@yahoo.com
Timeline
Restaurant Manager
Fortus SRL
01.2021 - 02.2022
Waitress Supervisor
Fortus SRL
08.2020 - 01.2021
High School Diploma -
High School "Stefan Voda"
High School Diploma -
National College of Computer Science "Spiru Haret"
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