Elena Snyder
Aberdeen
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
School Bus Driver/Attendant
Harford County Public Schools
10.2023 - Current
- Worked with bus driver and parents to meet specialized needs of passengers.
- Maintained clean and sanitary bus by cleaning and removing trash at end of each route.
- Provided physical assistance while loading and unloading passengers to promote safety and minimize delays at each route stop.
- Enforced State safety guidelines for passenger transportation to keep children safe and driver free of distraction.
- Supervised and assisted special-needs passengers, offering individual adult attention during transport.
- Demonstrated proper use of wheelchair lift, wheelchair tie-downs and orthopedic devices for handicapped passengers.
Assistant Restaurant Manager
Taco Bell Restaurant
09.2017 - 12.2022
- Excellent customer service skills and store managing skills
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Designed and implemented strategies to reduce costs and waste.
- Created and maintained detailed financial records and reports to inform future strategies.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Assistant Manager
Arbys
09.2012 - 07.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Monitored security to protect employees, customers and property.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Host/greeter
Dennys
02.2011 - 07.2012
- Greet guests, escort them to their seats, and present them with menus and beverages
- Investigate and resolve complaints regarding food quality, service, or accommodations
- Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary
- Answering phone calls and preparing orders for guests
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
Associate Of Applied Arts - Criminal Justice
Harford Community College
Bel Air, MDHome School
Edgewood, MDSkills
- Inventory Control
- Budget Administration
- Interpersonal and Written Communication
- Employee Scheduling
- Opening and Closing Procedures
- Quality Control
- Training and Onboarding
- Menu Pricing and Writing
- Inventory Management
- Supply Ordering and Management
- Health Code Compliance
- Microsoft Office
- Computer Skills
- Microsoft Word
- Organization and Time Management
Certification
ServSafe certified in food and quality control
Timeline
School Bus Driver/Attendant
Harford County Public Schools
10.2023 - Current
Assistant Restaurant Manager
Taco Bell Restaurant
09.2017 - 12.2022
Assistant Manager
Arbys
09.2012 - 07.2017
Host/greeter
Dennys
02.2011 - 07.2012
Associate Of Applied Arts - Criminal Justice
Harford Community College
Home School
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