Nichole Royer
Baltimore
Summary
Goal-oriented and dependable customer service and operations professional with nearly a decade of experience in leadership, administration, and client-focused roles. Proven expertise in time management, problem-solving, and team development drives successful outcomes in dynamic environments. Recognized for unwavering reliability and professionalism, consistently delivering high standards of performance while thriving in independent work settings. Committed to fostering positive client relationships and enhancing operational efficiency, demonstrating a strong dedication to organizational success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
General Manager
KTK Management
01.2022 - Current
- Lead a team of 20+ employees, providing direction, coaching, and development support.
- Improve productivity and streamline workflows through data-driven strategies.
- Oversee daily operations including scheduling, inventory management, and customer service.
- Maintain quality control standards to ensure excellent customer experiences.
- Manage budgets, monitor expenses, and meet financial targets.
- Handle hiring, interviewing, and onboarding processes.
- Resolve escalated customer concerns and maintain positive brand reputation.
- Ensure compliance with health, safety, and sanitation regulations.
- Conduct performance evaluations and implement training programs.
Owner / Operator
Peachy Clean
03.2016 - 01.2022
- Performed detailed residential cleanings with consistent high-quality results.
- Communicated with clients to customize services and accommodate special requests.
- Managed schedules, routes, and supply inventory.
- Maintained confidentiality and safety protocols.
- Trained new staff and developed personalized cleaning plans.
Administrative Assistant
Far Rockaway Construction
04.2011 - 06.2014
- Managed executive calendars and coordinated appointments.
- Organized company events and prepared reports and presentations.
- Maintained office supply inventory and filing systems.
- Screened calls and emails, supporting executive communication.
- Assisted with onboarding processes and HR support tasks.
Education
AA - Criminal Justice
Kaplan University
01.2008
Pharmacy Technician Certification - undefined
All State Career Allied Health
01.2015
CPR Certification - undefined
All State Career Allied Health
01.2015
Skills
- Client support
- Collaborative team management
- Scheduling
- Budgeting
- Administrative Support
- Microsoft Office
- Filing
- Conflict Resolution
- Cash management
- Financial record management
- Multi-Line Phone Systems
- Data Entry
- Strong organizational skills
- Time Management
Accomplishments
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Promoted to General Manager after two years with the company.
- Supervised team of twenty five staff members.
Certification
- Driver’s License (2005–2025)
- Adult/Child/Infant CPR Certified
- Registered Pharmacy Technician (License #T16994)
- Professional in Human Resources (PHR)
Languages
English (Fluent)
Greek (Intermediate)
Timeline
General Manager
KTK Management
01.2022 - Current
Owner / Operator
Peachy Clean
03.2016 - 01.2022
Administrative Assistant
Far Rockaway Construction
04.2011 - 06.2014
Pharmacy Technician Certification - undefined
All State Career Allied Health
CPR Certification - undefined
All State Career Allied Health
AA - Criminal Justice
Kaplan University
Awards
President's List — January 2015