Elijah Vassell
Edgewood,MD
Summary
Entry level IT Helpdesk Specialist with hands-on experience in Windows deployment, troubleshooting POS Systems, and supporting user accounts across Microsoft 365 and internal business applications. Strong cybersecurity foundation from academic studies, Homeland Security Program, and ongoing Security+ preparation. Eager to bring a problem-solving mindset and dependable Helpdesk support to the corporate IT team at SURVICE Engineering company.
Overview
6
6
years of professional experience
Work History
Sales Coworker II
IKEA
07.2024 - Current
- Assist with windows 12 installation and post-configuration on internal enterprise devices.
- Submit IT support tickets on behalf of my department, collaborate with internal tech team to resolve system issues.
- Utilize Microsoft 365 (Outlook, Excel, Teams, Sharepoint) to support daily operations and cross-department coordination.
- Provide exceptional customer service in a fast-paced retail environment.
Independent IT Support
HotPot Jamaican Restaurant (Family Owned)
03.2020 - Current
- Built home PC (including component selection, OS Installation) to conduct support from home.
- Troubleshoot and resolve POS system issues including freezing, update failures, and payment terminal connectivity.
- Create and configure user accounts for internal platforms, Microsoft 365, and business applications.
- Provide phone-based and in-person technical support, adapting to users of all technical levels.
Stocking Associate
Walmart
03.2022 - 05.2024
- Supported customers with product and service questions, demonstrating strong communication and multitasking skills.
- Maintained accuracy and efficiency in a fast-paced retail environment, reinforcing reliability and attention to detail.
Education
Some College (No Degree) - Computer Science
Towson University
Towson, MDSome College (No Degree) - Information Technology
University of South Florida
Tampa, FLHigh School Diploma -
Joppatowne High School
Joppa, MD05.2021
Skills
- Windows 11/12
- Microsoft 365 (Outlook, Teams, Sharepoint)
- Hardware Troubleshooting/PC Assembly
- Customer Service/User Support
- Technical Communication
- Self-Motivated
Studies
CompTIA Security+ (SYO-701)
Timeline
Sales Coworker II
IKEA
07.2024 - Current
Stocking Associate
Walmart
03.2022 - 05.2024
Independent IT Support
HotPot Jamaican Restaurant (Family Owned)
03.2020 - Current
Some College (No Degree) - Computer Science
Towson University
Some College (No Degree) - Information Technology
University of South Florida
High School Diploma -
Joppatowne High School