Elim Verde
District Heights
Summary
Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership.
Overview
5
5
years of professional experience
Work History
Cashier
Publix Super Markets Inc
2022.07 - Current
- Conducted price checks for special orders or discounts as requested by customers.
- Answered customer questions and provided store information.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Discounted purchases by scanning and redeeming coupons.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Maintained work area and kept cash drawer organized.
- Processed customer payments quickly and returned exact change and receipts.
- Helped customers find specific products, answered questions, and offered product advice.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Greeted customers and answered any questions they had about the store's products and services.
- Balanced daily transactions on a computerized point-of-sale system.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Restaurant Hostess
Chili Bistro
2025.08 - 2026.02
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system, optimizing table assignments for efficiency.
- Coordinated with kitchen and service staff to enhance guest experience.
- Trained new hostesses on standard operating procedures and customer service techniques.
- Resolved guest inquiries and concerns, maintaining high satisfaction levels.
- Monitored dining area to ensure cleanliness and address any issues proactively.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Completed daily side work and opening and closing duties without fail.
- Backed up servers by checking on tables and retrieving items for guests.
Cashier
Red White and Blue thrift store
2021.06 - 2022.05
- Counted and balanced cashier drawers.
- Conducted price checks for special orders or discounts as requested by customers.
- Answered customer questions and provided store information.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Built and maintained productive relationships with employees.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Greeted customers promptly and responded to questions.
- Completed day-to-day duties accurately and efficiently.
Education
High School Diploma -
North Miami Senior High School
North Miami, FL06.2024
Skills
- Drawer balancing
- Written and verbal communication
- Liquor law compliance
- Guest inquiries
- Receipt handling
- Conflict resolution
- Cleaning and sanitizing
- Cash register operation
- Empathy and patience
- Money handling
- Dependability and reliability
- POS systems
- Work ethic and integrity
- Customer service
Timeline
Restaurant Hostess
Chili Bistro
2025.08 - 2026.02
Cashier
Publix Super Markets Inc
2022.07 - Current
Cashier
Red White and Blue thrift store
2021.06 - 2022.05
High School Diploma -
North Miami Senior High School