Hard-working employee with а meticulous attitude towards the work and strong communication skills. Experienced in resolving customer complaints within company guidelines. Upholding service standards and guaranteeing customer satisfaction. Excited about new situations and challenges at workplace.
Hi, I’m
Elisaveta Băț
Chișinau,Moldova
Summary
Availability
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Languages
English
Advanced (C1)
Russian
Proficient (C2)
Romanian
Advanced (C1)
Work History
AirHelpBerlin
Customer Support Representative
11.2022 - 11.2023
Job overview
- Provided outstanding support via chat, email, and phone calls. Monitored customer feedback on social media platforms.
- Worked closely with colleagues and supervisors to find solutions for challenging situations.
- Mentored new team members to promote productivity, accuracy, and friendly customer service.
- Ranked top customer support agent during summer season of 2023.
Extra-FormamChișinău
Data Entry Operator
08.2022 - 11.2022
Job overview
- Completed data entry tasks with accuracy and efficiency, managing to complete 32 claims per hour instead of 13 claims set as target.
- Ensured high-quality levels to prevent critical errors and support team performance targets.
Studio ModernaChișinău
Telesales Representative
07.2022 - 08.2022
Job overview
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Overcame objections using friendly, persuasive strategies.
Education
Ion Creangă State Pedagogical UniversityChișinău
Undergraduate from Foreign Language Teacher Education
September 2022 - 06.2026
University Overview
Studying English and Italian.
Skills
- Excellent Communication
- Detail-Oriented
- Problem-Solving
- Mindset of Continuous Learning
Affiliations
Affiliations
- Linguistics
- Camping and hiking
- Volunteering work
- Simultaneous translation practice
Quote
You often feel tired, not because you've done too much, but because you've done too little of what sparks a light in you.
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