ELIZABETH FONTENAULT
Cumberland
Summary
Detail-oriented administrative professional with robust experience in customer service, records management, and data entry. Demonstrates a strong ability to prioritize tasks, maintain confidentiality, and communicate effectively with diverse populations, ensuring accurate and efficient office operations.
Overview
9
9
years of professional experience
Work History
Office Specialist
HRDC
08.2025 - Current
- Conduct client intake interviews and collect information for housing assistance programs.
- Process and enter data into multiple software systems while ensuring accuracy and completeness.
- Maintain confidential client records and comply with records management procedures.
- Review and process applications and supporting documentation.
- Assist clients with completing applications and explain program requirements and procedures.
- Organize, maintain, and retrieve files and records as needed.
- Provide administrative and clerical support in a fast-paced office environment.
- Prioritize multiple assignments and meet established deadlines.
ESS Customer Service Representative
Department of Children and Families
02.2025 - 07.2025
- Responded to a high volume of incoming calls and provided professional customer service.
- Assisted applicants through the interview and enrollment process for state benefit programs.
- Explained policies, procedures, and eligibility requirements to clients.
- Assisted customers with website navigation and technical troubleshooting.
- Entered, updated, and maintained confidential client information in agency databases.
- Prepared and maintained accurate records and documentation.
- Performed data entry and document processing in compliance with agency procedures.
Office Administrator
Sacyr
07.2022 - 11.2024
- Provided administrative support for daily office operations.
- Greeted and assisted clients, applicants, and visitors professionally and courteously.
- Assisted with recruitment activities and onboarding documentation.
- Performed payroll support, data entry, records management, and filing duties.
- Maintained confidential employee records and personnel files.
- Prepared, organized, and processed office documents and correspondence.
- Utilized Microsoft Office applications and office equipment to complete administrative tasks.
Reservation Agent
CAMIS Inc.
05.2020 - 05.2022
- Processed reservations and customer transactions for state park systems in Maryland, Michigan, and Wisconsin.
- Maintained accurate customer records and account information.
- Resolved customer concerns and provided information regarding policies and procedures.
- Performed data entry and documentation duties with accuracy and attention to detail.
- Demonstrated strong communication and problem-solving skills in a high-volume call center environment.
HR Recruiter/Administrative Assistant
Act Personnel Inc.
01.2019 - 03.2021
- Prepared reports, spreadsheets, correspondence, and administrative documents.
- Scheduled appointments and coordinated communications with applicants and clients.
- Entered and maintained employee and client information in company databases.
- Organized and maintained confidential personnel files and records.
- Assisted with payroll processing and verified employee wage information.
- Provided administrative support for recruiting and onboarding activities.
- Maintained records in compliance with company policies and procedures.
Community Living Assistant
Friends Aware
08.2017 - 02.2019
- Maintained accurate documentation and records related to resident services.
- Administered medications and assisted residents with daily living activities.
- Demonstrated professionalism, confidentiality, and attention to detail.
- Maintained a safe and organized environment while adhering to established procedures.
Preschool Teacher
Frostburg State University
01.2018 - 05.2018
- Collaborated with team members to design and execute educational activities that engaged students and supported their learning objectives.
- Utilized strong communication, organization, and interpersonal skills to foster a positive classroom environment and build relationships with students and families.
- Maintained detailed records and documentation of classroom activities to ensure compliance and provide insights for future planning.
Education
Bachelor of Science - Liberal Arts and Sciences - Spanish
Frostburg State University
Frostburg, Maryland12-2018
Skills
- Administrative Support
- Clerical Operations
- Data Entry
- Document Processing
- Records Management
- Filing Systems
- Scheduling and Coordination
- Scheduling coordination
- Payroll Support
- Office Administration
- Front Desk Operations
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Microsoft PowerPoint
- Database Management
- Database Management Systems
- Data Entry Software
- Electronic Filing Systems
- Multi-Line Telephone Systems
- Windows Operating Systems
- Policy compliance
- Inventory control
- Application processing
- Client intake
- Database systems
- Policy and Procedure Compliance
- Confidentiality
- Organization
- Problem resolution
- Customer Onboarding
- Regulatory Compliance
Languages
Spanish, Limited Working Proficiency (Speaking, Reading, and Writing)
Personal Information
Willing To Relocate: 1
Timeline
Office Specialist
HRDC
08.2025 - Current
ESS Customer Service Representative
Department of Children and Families
02.2025 - 07.2025
Office Administrator
Sacyr
07.2022 - 11.2024
Reservation Agent
CAMIS Inc.
05.2020 - 05.2022
HR Recruiter/Administrative Assistant
Act Personnel Inc.
01.2019 - 03.2021
Preschool Teacher
Frostburg State University
01.2018 - 05.2018
Community Living Assistant
Friends Aware
08.2017 - 02.2019
Bachelor of Science - Liberal Arts and Sciences - Spanish
Frostburg State University