Elizabeth Green
Baltimore,MD
Summary
To obtain a career where I can succeed and grow. Where I can learn within the company were I can turn my position into a career. I want to work for a company that can be long term and very successful in my life.
Overview
22
22
years of professional experience
1
1
Certification
Work History
CSR
Maryland Health Connection
10 2020 - Current
- Assisting customers with their Medicaid or QHP (qualified Health Plans) applications by assisting them with updating or applying for coverage.
- I assist consumers with updating their personal information such as addresses, SSN,DOB,income and ect.
- I help consumers navagite through the appliction. I assist with password resets. I assist consumers to reach out for broker assistances.
- Programs that I use are such as MMIS , HBX, and Salesforce ,Zoom, Teams MLR.
Staff Coordinator/ Office Assistant
Sugar Momma’s Assisted Living
08.2019 - Current
- Hiring staff for the company, setting up paper for employee’s, keeping the books far as supplies, overseeing patients files, answering phones, typing and faxing .
Private Duty Nurse Assistant
Synergy Healthcare
03.2017 - Current
- Working with elderly patients who were discharged from the VA
- Helping them with their ADL’s escorting them to doctor’s appointments
- Setting up doctor’s appointments, calling in medications referrals
- Taking daily notes of progress in patient's life
- Meeting with family members to update them about their family member
- Also giving medication.
Intake Specialist CSR
Saiontz & Kirk Law Firm
07.2018 - 03.2020
- Receiving calls from potential clients that may or may have a case, from auto accidents, medication claims, childbirth, basically anything dealing with an injury; we took the claim for it
- Making about 80 to 150 calls per day
- Answering at least 4 different lines
- Inbound and Outbound calls.
Krieger, Complete Healthcare Solutions
07.2016 - 01.2017
- Working with children that have special needs
- Helping them with everyday needs in life, like hygiene, teaching them to count their money
- Also how to sign in and out of them working
- Helping them to read and write
- Also going to meeting for certain children
- Update their files far as their insurance, their education plan for the year
- Also attend meetings to talk about different ways to work well with the students
- Going over there BIP to make sure that the team is doing things right when it comes to the students.
IEP Aide/ Teacher assistant
Baltimore City Public School System
08.2015 - 06.2016
- Helping with special needs children, helping them with their classwork
- Observing their behavior to take notes on the students for the IEP meeting
- Helping out in the classroom, such as cleaning off the board
- Writing instructions on the board for the teacher
- Copying lesson plans for the teacher for his/her lesson plans.
Union Memorial Hospital, PRN
03.2015 - 05.2016
- Working in the heart department preparing patient for heart surgery
- Hooking patience to EKG machines
- When they came out of surgery I would give them meals, clean them up taking their vital signs before and after their procedures
- Also so helping them cleaning staff to clean rooms out for the next person.
CNA/CMT/Office assistant
Maxim Healthcare
06.2012 - 09.2014
- Working at different locations dealing with the elderly, and children, helping them with their everyday needs
- Also doing vital signs, and giving medicine
- Sending out faxes, sending out emails to doctors to refill medicines for patients
- Answering phones for clients
- Transferring calls to various departments
- Typing up patients files
- Dealing with word, Microsoft, Excel and spreadsheets.
Security Officer
BTISecurity
05.2011 - 05.2012
- Watching over employees of the Foot locker store
- Signing in employees in and out of the store
- Writing incidents reports, Answering phones.
CNA/CMT/Office assistant
Community Care Assisted Nursing
12.2009 - 05.2011
- Working with the elderly assisting them with the daily duties of life, assisting them with their medicine
- Working in the office doing filing, faxes, and copying, answering phones
- Doing presentations for the company to bring in new clients
- Sending out newsletters about the company
- Assisting with payroll and medical billing
- Labeling patients files, putting patients information into the computer system
- Dealing with word, excel, Microsoft.
Security Officer
Allied Barton Security
09.2009 - 12.2009
- Watching over the college students at John Hopkins campus, also signing them into their dorms
- Writing up incidents reports for the campus.
Security Officer
Allied Security
09.2008 - 09.2009
- Patrol the parking lot and garage and sign people into the office.
CSR
West Asset
01.2005 - 08.2008
- Calling debtors about their bills that they were past due on
- Inbound and outbound calling center
- Dealing with all types of payments for different types of companies.
CSR
NCO
01.2003 - 01.2005
- Calling debtors about their unpaid medical bills that were past due
- Sending out letters to debtors about their unpaid medical bills to different hospitals and insurance companies
- Interest: Type 40 wpm, Excel, SpreadSheet, Microsoft Word
Education
Phlebotomy
Sojourner Douglass College
Laurel, MDApril.2012
CNA, CPR, First AID, and CMT -
Bamberg Job Corps Center
2003
High School Diploma -
Woodlawn High School
2001
Skills
- Type 60 wpm
- Worked in the call center filed for over 5 years
- Worked in the health field for over 5 years
- MMIS
- TEAMS
- ZOOM
- HBX
- SALEFORCE
- GENSYES
- MICROSOFT
- WORD
Accomplishments
- Writer for the paper called "The Brigde News Gauzzett
- Staff Director for "Suga Mamas Assisted Living"
Certification
- CNA
- Phelbotomy
- CPR/First Aid
- CMT
Timeline
Staff Coordinator/ Office Assistant
Sugar Momma’s Assisted Living
08.2019 - Current
Intake Specialist CSR
Saiontz & Kirk Law Firm
07.2018 - 03.2020
Private Duty Nurse Assistant
Synergy Healthcare
03.2017 - Current
Krieger, Complete Healthcare Solutions
07.2016 - 01.2017
IEP Aide/ Teacher assistant
Baltimore City Public School System
08.2015 - 06.2016
Union Memorial Hospital, PRN
03.2015 - 05.2016
CNA/CMT/Office assistant
Maxim Healthcare
06.2012 - 09.2014
Security Officer
BTISecurity
05.2011 - 05.2012
CNA/CMT/Office assistant
Community Care Assisted Nursing
12.2009 - 05.2011
Security Officer
Allied Barton Security
09.2009 - 12.2009
Security Officer
Allied Security
09.2008 - 09.2009
CSR
West Asset
01.2005 - 08.2008
CSR
NCO
01.2003 - 01.2005
CSR
Maryland Health Connection
10 2020 - Current
Phlebotomy
Sojourner Douglass College
CNA, CPR, First AID, and CMT -
Bamberg Job Corps Center
High School Diploma -
Woodlawn High School
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