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Elizabeth Grinavic
Saint Leonard
Summary
Dynamic Sales Service Representative with a proven track record at Mondelez International, excelling in customer service and relationship management. Skilled in process improvements and teamwork, I effectively increased sales revenue while streamlining communication. Adept at paperwork processing and problem-solving, I consistently prioritized customer needs to enhance service levels.
Overview
10
10
years of professional experience
Work History
Sales Service Representative
Mondelez International
02.2024 - 10.2024
- Learned company policies and procedures to ensure compliance during transactions.
- Assisted customers with product inquiries and service issues.
- Promptly responded to inquiries and requests from prospective customers.
- Adapted quickly to changing product offerings and promotional campaigns.
- Stocked and merchandised products at route locations, keeping every vendor well-supplied with enough product to meet forecasted sales level.
- Managed timely and effective replacement of damaged or missing products.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Increased sales revenue by effectively managing customer relationships and addressing their needs.
- Streamlined communication channels within the team, improving coordination and efficiency in achieving sales goals.
Sales Service Representative
Mondelez International
11.2018 - 08.2021
- Learned company policies and procedures to ensure compliance during transactions.
- Assisted customers with product inquiries and service issues.
- Promptly responded to inquiries and requests from prospective customers.
- Adapted quickly to changing product offerings and promotional campaigns.
- Stocked and merchandised products at route locations, keeping every vendor well-supplied with enough product to meet forecasted sales level.
- Managed timely and effective replacement of damaged or missing products.
- Supported sales team by processing orders and managing inventory levels.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Increased sales revenue by effectively managing customer relationships and addressing their needs.
- Streamlined communication channels within the team, improving coordination and efficiency in achieving sales goals.
Department Manager
Weis
03.2015 - 10.2018
- Received and inspected incoming shipments for accuracy and damage.
- Coordinated inventory counts to ensure stock levels met operational requirements.
- Operated forklifts and pallet jacks for efficient movement of goods within warehouse.
- Collaborated with logistics team to resolve discrepancies in inventory records.
- Maintained cleanliness and organization of receiving area to uphold safety standards.
- Developed strategies for reducing turnaround time on incoming shipments through process improvements.
- Checked shipments for properly labelling and palletizing to reduce risk of damage.
Education
GED -
Calvert High School
Prince Frederick, MDSkills
- Goal oriented
- Paperwork processing
- Leads prospecting
- Process improvements
- Teamwork and collaboration
- Customer service
- Problem-solving skills
Interests
Timeline
Sales Service Representative
Mondelez International
02.2024 - 10.2024
Sales Service Representative
Mondelez International
11.2018 - 08.2021
Department Manager
Weis
03.2015 - 10.2018
GED -
Calvert High School