Elizabeth Hardy
Frostburg
Summary
Dynamic professional with solid expertise in talent acquisition, employee relations, and performance management. Known for fostering collaborative team environments and driving results. Versatile, adaptable, and reliable with strong skills in conflict resolution, strategic planning, and communication. Ready to make significant impact by aligning workforce capabilities with organizational goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Practice Manager
UPMC Schwab Family Cancer Center
06.2023 - Current
- Manage daily practice operations with 80+ employees serving up to 90 patients.
- Routinely evaluate practice workflows to identify areas for improvement and implement necessary changes.
- Define protocols, quality assurance initiatives and clinic policies and procedures.
- Spearhead and implement new projects to expand scope of engagement.
- Review applications, conduct interviews, onboard new hires, resolve disputes, provide performance evaluations, issue disciplines, and create performance improvement plans.
- Provide direct supervision, ongoing staff development, and continued education.
- Adhere to all federal, state, and company regulations.
HR Generalist
ClosetMaid/AMES Companies
01.2021 - 06.2023
- Recruit through job fairs, third party sites, and community marketing.
- Responsible for interviews, job offers, pre-hire screenings, and onboarding.
- Plan and execute trainings, meetings, and employee recognition for 200+ employees.
- Manage benefit open enrollment, wellness program, FMLA, workers compensation, and unemployment claims.
- Maintain personnel records and timecards.
- Assist HR Manager with investigations, conflict resolutions, disciplines, performance improvement plans, and terminations.
- Adhere to all federal, state, and company regulations.
Admissions Director
Cumberland Healthcare Center
06.2016 - 01.2021
- Plan and execute all sales and marketing initiatives.
- Create various reports, sales plans, and revenue projections.
- Collaborate with various healthcare agencies to review patient referrals for appropriate level of care and payer source.
- Effectively communicate with all departments regarding new admissions (therapy, nursing, billing, housekeeping, and transportation).
- Supervise the Admissions Coordinator.
- Assist new admissions through the legal agreements and financial requirements.
- Adhere to federal, state, and company regulations.
Admissions Director
Heartland of West Ashley
10.2014 - 05.2016
- Plan and execute all sales and marketing initiatives.
- Create various reports, sales plans, and revenue projections.
- Collaborate with various healthcare agencies to review patient referrals for appropriate level of care and payer source.
- Effectively communicate with all departments regarding new admissions (therapy, nursing, billing, housekeeping, and transportation).
- Supervise the Admissions Coordinator.
- Assist new admissions through the legal agreements and financial requirements.
- Adhere to all federal, state, and company regulations.
Operations Manager
Crothall Healthcare Inc.
11.2011 - 09.2014
- Provide superior customer service by quickly and calmly resolving grievances.
- Act as a liaison for other departments, patients, visitors, outside vendors.
- Work directly with HR to review applications, conduct interviews, resolve disputes, provide performance evaluations, issue disciplines, and create Performance Improvement Plans.
- Manage the department budget through strategic staffing practices.
- Develop various reports, policies, and action plans.
- Assist 80+ employees with annual trainings, and benefit enrollments.
- Adhere to federal, state, and company regulations.
Education
MBA - Business Administration
Frostburg State University
Frostburg, MD08-2013
Bachelor of Science - Business/Law & Society
Frostburg State University
Frostburg, MD12-2007
Skills
- Strategic Planning
- Benefits/FMLA
- Payroll
- Project Management
- Recruitment/Onboarding
- Employee Relations
- Conflict Resolution
Certification
- Six Sigma
- Just Culture
- IMPACT
- Developing Dynamic Leaders
Software
- Microsoft Office Suite applications
- Various HRIS systems
Timeline
Practice Manager
UPMC Schwab Family Cancer Center
06.2023 - Current
HR Generalist
ClosetMaid/AMES Companies
01.2021 - 06.2023
Admissions Director
Cumberland Healthcare Center
06.2016 - 01.2021
Admissions Director
Heartland of West Ashley
10.2014 - 05.2016
Operations Manager
Crothall Healthcare Inc.
11.2011 - 09.2014
MBA - Business Administration
Frostburg State University
Bachelor of Science - Business/Law & Society
Frostburg State University
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