Elizabeth Moore
Glen Burnie
Summary
Results-oriented Assistant Store Manager with extensive experience in retail operations and inventory management. Skilled in staff training, sales strategy implementation, and fostering positive customer experiences. Known for building successful teams and enhancing operational efficiency to drive business growth. Leverages strong leadership and communication skills to achieve store objectives and create a positive shopping environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Dollar Tree
Pasadena
04.2025 - Current
- Coordinated daily store operations and customer service tasks to ensure smooth workflow.
- Engaged with customers to address inquiries and resolve issues.
- Implemented promotional displays that increased product visibility and boosted customer engagement.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Supported team during peak business hours by motivating staff to achieve sales targets.
Cashier Team Lead
home goods
Pasadena
04.2024 - 04.2025
- Trained new cashiers on procedures and point-of-sale systems to improve service delivery.
- Managed cash register operations, handling transactions accurately and efficiently.
- Led cashier team to ensure efficient checkout operations and customer satisfaction.
- Resolved customer inquiries and complaints promptly, contributing to improved shopping experience.
- Assisted in inventory management by restocking shelves and organizing merchandise displays.
- Processed refunds and exchanges according to company policy.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
- Processed payments promptly for customers to exceed productivity standards.
- Authorized discounts and special actions to address customer disputes and uphold satisfaction.
Coordinator
Marshalls & HomeGoods
D'Iberville
06.2022 - 01.2025
- Coordinated team schedules and ensured timely completion of projects.
- Facilitated cross-departmental communication to quickly resolve issues and streamline project workflows.
- Trained employees on best practices and protocols, enhancing team effectiveness and productivity.
- Led training sessions for newly hired employees, equipping them with knowledge of various company programs.
- Ensured compliance with company policies and procedures related to project management activities.
Education
High School Diploma -
Penn Foster Highschool
Scranton, PA01-2025
Skills
- Inventory management
- Visual merchandising
- Cash handling
- Customer relationship management
- Customer service
- Customer experience
- Team management
- Team supervision
- Employee training
- Marketing and promotions
- Problem solving
- Conflict resolution
- Time management
- Leadership support
- Flexible schedule
- Communication skills
Certification
Pharmacy tech certication
Timeline
Assistant Store Manager
Dollar Tree
04.2025 - Current
Cashier Team Lead
home goods
04.2024 - 04.2025
Coordinator
Marshalls & HomeGoods
06.2022 - 01.2025
High School Diploma -
Penn Foster Highschool