Elizabeth Ose
Silver Spring
Summary
Energetic and adaptable professional with a proven track record of strong leadership and organizational skills. Demonstrates a deep understanding of business operations and is dedicated to driving growth and efficiency. Committed to fostering a positive workplace culture that encourages collaboration and innovation.
Overview
5
5
years of professional experience
1
1
Certification
Work History
General Manager
Tryst Trading Company
10.2022 - Current
- Managed employee reviews, training, schedules for FOH/ BOH.
- Oversaw successful menu launches, making sure that we have all product in house, training employees.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance.
- Interacted well with customers to build connections.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory, and server check out reports.
- Monitored ordering from different vendors and setting up par levels.
- Set up manager meetings every week by going over financials, labor cost, and restaurant needs.
Assistant General Manager
Tryst Trading Company
04.2022 - 10.2022
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Resolved problems promptly to elevate customer approval.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
Back of House Supervisor
Java Nation
02.2020 - 04.2022
- Guide my line cooks and prep cooks to perform daily tasks
- Making sure tasks are performed daily; such as cleaning, FIFO, making sure food standards are performed on a daily basis
- Making sure inventory and ordering are done
- Making sure the cooler temps and foods are at the right temperatures
- Making sure food is at the quality standards; such as prep, and restaurant food quality are on par
Restaurant Front of House Manager
Norbeck Country Club
09.2019 - 01.2020
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations
- Addressed guest concerns and resolved all issues to guests' satisfaction
- Adhered to safe work practices, food safety regulations and corporate guidelines
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards
- Performed cash handling activities and secured nightly bank deposits
Education
Associate of Arts - Culinary Arts
Anne Arundel Community College
Arnold, MDAssociate of Arts - Baking And Pastry Arts
Culinary Institute Of America
Hyde Park, NY02.2014
High School Diploma -
South River High School
Edgewater, MD05.2009
Skills
- High-volume dining
- Team player
- Problem resolution
- Efficient multi-tasker
- Time management
- Leader
- Inventory controls
- Employee scheduling
- Administrative skills
- Team training and development
- Flexible and Adaptable
- Attention to Detail
- Self-Motivated
Certification
ServSafe Certified
ABRA
Timeline
General Manager
Tryst Trading Company
10.2022 - Current
Assistant General Manager
Tryst Trading Company
04.2022 - 10.2022
Back of House Supervisor
Java Nation
02.2020 - 04.2022
Restaurant Front of House Manager
Norbeck Country Club
09.2019 - 01.2020
Associate of Arts - Baking And Pastry Arts
Culinary Institute Of America
High School Diploma -
South River High School
Associate of Arts - Culinary Arts
Anne Arundel Community College
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