Elizabeth Salsbery
Complete Recycling Group
Aberdeen
24
years of professional experience
Results-driven Administrative Director with expertise in coordinating operations, enhancing office efficiency, and managing vendor relations. Committed to streamlining processes and improving communication across departments.
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
I have over 20 years experience working in the service department. As well as working with various manufactures to submit warranty claims.
Work History
Administrative Director
9 Months- Developed and implemented administrative procedures to enhance overall office efficiency.
- Coordinated daily operations to ensure efficient workflow and resource allocation.
- Managed scheduling and logistics for team meetings, ensuring effective communication across departments.
- Assisted in budget preparation and expense tracking to maintain financial oversight.
- Maintained compliance with industry regulations through diligent record-keeping and regular audits.
- Managed daily office operations, negotiated contracts, managed vendor relations and acted as primary liaison with outside organizations.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Organized and updated databases, records and other information resources.
- Created reports, presentations and other materials for executive staff.
GT Mid Atlantic
8 Years 1 Month- Demonstrated respect and friendliness while assisting team members.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
- Process & submit warranty claims for all the manufactures for 9 different locations.
- Register equipment for warranty.
- Time clock keeping
- Work closely with the service manger on different task.
Service Writer
14 Years 11 Months- Developed detailed service quotes and estimates for clients.
- Managed customer communications to enhance satisfaction and loyalty.
- Coordinated service requests and ensured timely completion of repairs.
- Oversaw workflow processes, improving efficiency in service delivery.
- Trained new staff on service procedures and best practices.
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Logged work orders and change orders into DIS database to track job status.
- Ensured accurate documentation of completed repairs, aiding in the maintenance of detailed records for future reference.
- Stayed up-to-date on technical knowledge through continuous education courses and manufacturer-provided training materials.
- Submit warranty claims to different manufacturers.
Education
High School Diploma
Skills
Document management
Office record management
Document organization
Microsoft office
Office technology management
Time management
Multitasking
Problem-solving abilities
Attention to detail
Reliability
Customer service
Teamwork
Team collaboration
Public speaking skills
Organizational ability
Effective communication
Excellent communication
Communication skills
Organizational skills
Information management
Self motivation
Record management
Timeline
Administrative Director
Complete Recycling Group
10.2025 - CurrentRead More
GT Mid Atlantic
Warranty Administrative Services
09.2017 - 10.2025Read More
Service Writer
Folcomer Equipment Corp.
10.2002 - 09.2017Read More
Harford Technical High School
High School Diploma
Read More